Date Posted: 05/09/2024

Hiring Organization: Rose International

Position Number: 463795

Job Title: Application-Production Support Analyst

Job Location: Chicago, IL, USA, 60604

Work Model: Hybrid

Employment Type: Temporary

Estimated Duration (In months): 7

Min Hourly Rate ($): 50.00

Max Hourly Rate ($): 55.00

Must Have Skills/Attributes: Agile, API, Application Support, Banking/Financial, DevOps, Production Support, Site Reliability Engineering (SRE)

Job Description

Only those lawfully authorized to work in the designated country associated with the position will be considered.

Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements.

Only qualified Application-Production Support Analyst candidates located in the Chicago, IL area will be considered due to the position requiring an onsite presence

The client is seeking a qualified Application-Production Support Analyst to lead production stability effort by preventing production issue and improve production stability.

Skills / experience:

• 5-6 plus years of application development /Support experience using modern technical frameworks and architecture, including experience collaborating with external technology teams

• Support experience with multi-channel applications (web, mobile, API, etc.)

• Good to have past experience under DevOps or SRE role

• Understanding of the Secure Software Development Lifecycle (SSDLC) and/or other methodologies

• Experience working on projects in an Agile/XP environment

• Experience using at least some of the following technologies: Java, J2EE, Pivotal Cloud Foundry, Cloud Computing (IaaS, PaaS and SaaS), RESTful interfaces, GIT, Gradle, Maven, NPM, Spring (Spring Batch and Spring Boot), Bootstrap, CSS3, HTML4, React.js, Node.js/JavaScript, Oracle PL/SQL

• Strong communication and interpersonal skills, along with a solid technical background are essential as is the ability to multitask in a fast-paced environment

• The ideal candidate can explain technical issues in layman's terms and translate business needs to technology teams and back

• Strong leadership and team player to work as part of a global support team, cross training and supporting multiple critical clients facing applications

• Experience working effectively with diverse groups around the world, including IT management, technology staff, business partners, consultants, vendors and clients

Application-Production Support Analyst Responsibilities:

• Track /Manage Incidents /Change /Problems for assigned applications

• Provide regular and high-quality updates to all the stakeholders on the progress of the incidents, including SLA risks/breaches

• Identify measures to improve applications stability and availability to improve support service delivery

• Develop to become a Subject Matter Expert for assigned application domain

• Troubleshoot production issues through monitoring and log analysis

• Attend regular meetings with Project/Development teams to discuss production issues for prioritization, fixes and release

• Engage Help direct systems projects, including project planning, management status reporting, systems specifications and implementation

• Help ensure compliance with all audit requirements including change control procedures and data security

• Manage and coordinate with onsite and offshore Managed Services provider and offshore NT partners to Support applications and drive continuous improvement efforts

• Coordinate with various teams, including offshore staff, and raise support ticket for all issues, analyze root cause and assist in efficient resolution of production issues

• Responsible to attend on-call, after office hours including weekend to support High and Critical production issues

• Ability to work with vendors and support staff on support tickets and follow up regularly till resolution is found

Benefits:

For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.

California Pay Equity:

For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.