13 guest experience coordinator Jobs in houston, tx
Houston Grand Opera is Hiring a Guest Experience Manager Near Houston, TX
Join Us!We are looking for talented, passionate, dedicated people who are eager to make contributions to our community and our mission.
Concerned you do not meet every single requirement listed? Apply! We know that some people are less likely to apply for a job if they don’t think they meet 100% of the requirements. At HGO, we are dedicated to building a diverse, inclusive, and authentic workplace. So, if you’re excited about this position but your experience doesn’t align perfectly, we encourage you to apply! You may be just the right candidate for this position or another role at HGO.
About The Houston Grand OperaThe mission of HGO is to enrich our diverse community through the art of opera. We do so by creating, curating, exploring, and producing outstanding experiences centered around the human voice. HGO has received a Tony Award, two Grammy Awards, and three Emmy Awards – we are the only opera company in the world to win all three honors.
Our strategic focus is two-fold: creating profoundly enriching experiences for our diverse audiences and clearly defining and positively promoting the HGO brand.
We are passionate about building and sustaining an inclusive and equitable working environment for all company members. We believe every team member enriches our diversity by exposing a broad range of ways to understand and engage our community and discover, design, and deliver enriching experiences.
Compensation And BenefitsThe starting salary for a candidate who meets the minimum requirements of the position is $65,000.00. We offer robust benefits to full-time employees, including:
- Comprehensive and affordable health benefits, including medical, dental, and vision insurance; a high-deductible healthcare plan with an employer-funded health savings account; a flexible savings account; an employee assistance program; and employer-paid life, short-term disability, and long-term disability insurance
- Generous paid time off including vacation, wellness, parental leave, and scheduled and flexible holidays
- 403b retirement plan with employer match
- Flexible work schedule
- Hybrid work environment
- Professional development fund and opportunities
- Discounted parking in the Theater District garage and nearby lots plus easy access to Metro transportation
- Free tickets to our mainstage and community productions and events
- Lead the front-of-house team (including supervision of a House Manager, Assistant House Manager, and a team of Guest Services Representatives) by establishing policies and procedures to ensure that HGO customers have the best experience possible during events.
- Ensure we have creative and engaging entertainment and guest activities on Fish Plaza, in the lobbies, and in the Grand Foyer that result in a memorable, share-worthy visit for all guests. Responsibilities include brainstorming activations, enlisting co-worker and partner support when needed, and scheduling or developing these efforts.
- Maintain relationships and schedule all front-of-house staff for performances including Guest Services, EMTs, and police officers. Ensure all parties are knowledgeable about their responsibilities and the elements particular to each event.
- Develop a process by which co-workers and partners will schedule activities created for guests that happen before, during, or after the performance (such as an activation on the Plaza) to ensure awareness among all parties, and prioritization of initiatives and plans for logistical challenges. Maintain a master calendar of these initiatives and ensure clear communication prior to shows, including working closely with Marketing to develop communication for guests.
- Serve as liaison for the guest experience elements of our partnership with Houston First Corporation and Levy Restaurants. Ensure partners are informed of HGO needs and plan for circumstances related to each performance. Establish an expert understanding of building policies and procedures. Collaborate with HGO Operations team on all efforts.
- Maintain strong working relationships and open communication with additional businesses and organizations that impact our guest experience including other performing arts groups, nearby parking facilities and restaurants, city, and downtown organizations, etc.
- Establish best practices for customer service and the delivery of HGO's brand vision through the guest experience. Create and execute training for those who interact with customers, including part-time and contract staff, internal colleagues, and external partners.
- Work closely with Business Intelligence, Marketing, and the Customer Care Center to understand the feedback and survey responses we receive from customers. Create action plans to resolve experience and partner-related issues.
- Create post-event recaps that track the overall experience, capturing data from the day, best practices, opportunities for improvement, and issues that need immediate resolution. Ensure recaps are appropriately distributed and appropriate actions are taken in a timely manner.
- Establish budgets and track expenses for all guest experience efforts including part-time staff, vendors, activations, etc. Ensure accounts payable procedures are followed. Ensure initiatives stay on budget and are evaluated annually for return on investment and strategic alignment.
- Be the lead innovator of the HGO guest experience by researching and benchmarking other entertainment experiences, dreaming of new initiatives, and championing ideas for improvement.
- Provide activation and event support to the entire Audience team when needed, including efforts to expand to new audiences, sell tickets, or deliver Subscriber benefits.
- In all areas of responsibility, work to establish best practices, set goals, and create processes for us to improve the guest experience show after show.
- Additional responsibilities as assigned by the Chief Marketing and Experience Officer and Director of Patron Experience
- Bachelor's degree preferred.
- 5-8 years of experience in guest services, experiential marketing, event services, hospitality, or relevant field required.
- Experience managing full-time, part-time, and contract staff a plus.
- Experience in customer surveys and feedback analysis a plus (specifically Qualtrics).
- Must be available to work at nights and weekends.
- Must thrive in a fast-paced group setting, be highly organized and efficiency-driven.
- Self-motivator with analytical problem-solving abilities; confident, experienced decision-maker.
- Detail-oriented individual with attention to process; sound judgment abilities; successful customer service professional; ability to manage up, down, and laterally; high level of personal and professional ethics.
Job Summary
Other
Filmed Entertainment
$59k-88k (estimate)
05/24/2024
06/14/2024
houstongrandopera.org
HOUSTON, TX
200 - 500
1955
CHRISTOPHER SCRUGGS
$10M - $50M
Filmed Entertainment
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The job skills required for Guest Experience Manager include Guest Service, Scheduling, Customer Service, Initiative, Problem Solving, Effective Communication, etc. Having related job skills and expertise will give you an advantage when applying to be a Guest Experience Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Guest Experience Manager. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Guest Experience Manager positions, which can be used as a reference in future career path planning. As a Guest Experience Manager, it can be promoted into senior positions as a Room Reservations Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Guest Experience Manager. You can explore the career advancement for a Guest Experience Manager below and select your interested title to get hiring information.
If you are interested in becoming a Guest Experience Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Guest Experience Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Guest Experience Manager job description and responsibilities
Oversee food and beverage management, including inventory, ordering, and budget
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Be responsible for the entire guest experience
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Guest Experience Manager jobs
Complete data entry tasks
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Created a cadence of communication to ensure stakeholders are informed on all relevant marketing activities and results.
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Step 3: View the best colleges and universities for Guest Experience Manager.
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