For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300 venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.If you want to be challenged to up your game and make a difference, then join us in giving the world reason to cheer!

Position Summary:

The Manager Operations will oversee operations and perform management functions at events throughout the region. The Manager Operations will be responsible for day-to-day operations; marketing shows and working with the VP of Operations to ensure all event needs are met. This position will work closely with staff to provide a high-level customer service in order to ensure a friendly, safe environment at all events, and work with the operations team on developing policies and procedures, assist with planning and cost estimates. Additionally, the Manager Operations will handle daily administration, oversee equipment and supplies inventory, and provide input on improvements.

Essential Functions:

• Responsible for project managing shows. In constant contact with client or tour managers to make sure all needs of the show are met, addressed and resolved.
• Work closely with operations team on show file management, developing policies and procedures, assisting in operations planning and cost estimates, and overseeing staff for all regional venues and projects.
• Ensure a high level of customer service, oversee day of show operations at venue and work with staff to create a friendly, safe environment at all events through proper training 
• Responsible for the day-to-day office administrative work including staff schedules, timekeeping, hiring, supervising and monitoring of staff performance.
• Assist with tracking festival incident reports, working with legal, risk management and HR departments
• Ensure all events have adequate equipment and supplies to function properly. Work with Festival Director and other members of the operations team to procure these items at the most competitive price.
• Engage in venue improvements and capital projects by providing recommendations for improvements and working with GM/Festival Director to obtain bids, develop ROI (Return on Investment) analyses, and oversee projects to completion. Ensure venue is ready for opening and reporting any maintenance/supply needs to GM.
• Responsible for Festival settlement, prepare invoices, payroll discrepancies (Utilizing CAPS payroll), festival expenses, petty cash management and online order management for Festivals
• Budget management of ancillary revenue streams such as Festival craft vendors, food vendors, shower operations, etc.
• Analytical analysis of top vendor spends on Festivals specifically, working with operations and production teams to identify opportunities for improved efficiency

Required Qualifications:

• A minimum education level of: Bachelor of Arts/Sciences Degree (4-year) in Business Management or related field
• 3-5 years of related work experience
• Previous experience managing private and concert events
• Experience in venue and events operation, tours, including artist communication and settlements
• Computer savvy and proficient in MS Word, Excel, Outlook
• Strong written and verbal communication skills
• Previous management experience and strong leadership skills
• Strong organizational/ project management skills with the ability to multitask and prioritize work load
• Ability to work flexible schedule including nights, weekends, and holidays
• Music industry and live music experience preferred

Pay Scale:

• $58,364.10 - $67,500.00 annually

Bonus:

• This position is eligible for a bonus under the current bonus plan requirements.

Benefits:

• Fulltime: We offer a comprehensive benefits package that includes: medical, dental and vision insurance, paid holidays, vacation and sick time, company paid basic life insurance, voluntary life insurance, parental leave, 401k Plan (with a current employer match of 3%), flexible spending and health savings account options, and wellness offerings.

AEG reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside his/her normal description.