• Ensure that the clinical integrity of client programs and services are maintained.
• Ensure timely, clinically appropriate intakes.
• Ensure clinically appropriate utilization. This includes oversight and management of movement between and out of group living environments across contracts.
• Ensure development and implementation of treatment plans for clients and coordinate referrals.
• Develop and implement philosophy of service delivery for residential services.
• Organize staff and staffing functions to provide appropriate and efficient client contact, services, and satisfaction.
• Ensure adequate implementation of agency and program specific policies and procedures.
• Act as a liaison between related state agencies, community providers, families and guardians, as well as Advocates’ administration and programs.
• Assist in the writing of rollover contracts and assist in the writing of new proposals and initiatives.
• Identify and assist with program development and strategies.
• Provides fiscal responsibility including budget development and fiscal management to ensure that the behavioral health services meet expectations.
• Ensure that performance evaluations are conducted.
• Ensure that all records are maintained and reports are submitted in accordance with standards established by Advocates and applicable licensing and quality assurance regulations.
• Ensure that staff receives appropriate certifications and trainings to perform duties adequately.
• Maintain constructive and productive internal and external communications with staff, managers, providers, vendors, and funding sources.
• Provide on-call backup to staff and direct care services as needed.
• Participate in division management teams.

• Massachusetts independent practice licensure in Social Work, Psychology, or Mental Health Counseling, and 8 years related supervisory experience.
• Strongly prefer a candidate that will have a demonstrated understanding of and competence in serving culturally diverse populations.
• Exemplary customer-service skills and focus.
• High level of communication and interpersonal skills necessary to lead and motivate teams.
• Ability to function in a team atmosphere.

• Computer and data management competence. Experience with an Electronic Health Record and with excel or other databases.
• Ability to communicate effectively verbally and in writing. Ability to read and speak English with fluency.
• Must be able to perform each essential duty satisfactorily.
• Working knowledge of applicable regulations (DMH, DDS, BSAS, DCF, DPH, MAP).
• Ability to use good judgment.
• Must have sensitivity to the needs of the population.
• Ability to execute a variety of decision-making models.
• Must hold a valid drivers’ license. Must have access to an operational and insured vehicle and be willing to use it to transport clients.

Why Should I Consider a Career in Human Services?

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