Network Support Specialist

Franklin, MA

$50-55k

Busy Manufacturing company looking to add to their network / server tech support team. This is a direct hire role, full-time hours, starting salary ranging from $50-55k.

RESPONSIBILITIES:

• Provide technical phone support to customers in the diagnosis, troubleshooting and repair of network based issues for our product lines. Over the phone as well as remote troubleshooting support.
• Provide technical consultations to customers and field-based sales and clinical support team about hardware, software and networking requirements and recommendations

KNOWLEDGE/SKILLS/ABILITIES:

• Bachelor’s degree in technologies or equivalent in-depth specialized technical training/experience.
• Looking for three (3) to five (5) years of recent hands-on experience in an IT and/or networking support role.
• Must have experience in troubleshooting system integration and system compatibility issues.

Looking for people experienced in network & server support AND also have had some hands on electronics repair & troubleshooting. Very helpful to have the hands on experience when troubleshooting with someone over the phone.

IN Office during initial 6 months training period (could be earlier) then Hybrid options offered.

Please submit resume to be considered, thank you!