Oversees effective achievement of Service Line (SL) objectives through comprehensive project management, supporting communication plans, and effective utilization of resources. Understands all facets of SL priorities, is proficient in the technical and the interpersonal aspect of project
management, and understands the communication needs of the SL Team and SL customers. Understands the constraints and possibilities of resource allocation. Uses improvement or project management methodologies and manages resources assigned to complete integration and optimization activities.

Major Responsibilities:

• Oversees development of project plans and related performance metrics for all SL initiatives to ensure all project activities are executed within established timelines and budgets. Uses planning tools and techniques and sets milestones appropriate for size and scale of assignment. Handles changes in project scope and seeks advice when needed. Reviews milestones for appropriate frequency and significance. Coordinates modifications with initiative owner. Maintains project plans on shared resource site.
• Defines project management processes and standards and establishes targets, benchmarks, and performance measures for project delivery. Plans, organizes, controls, and evaluates projects from concept phase to implementation. Identifies and includes stakeholders within individual project needs and ensures communication, participation and approvals by stakeholders when necessary.
• Coordinates timing of milestones between and across initiatives to optimize SL value. Reviews project plans for interdependencies. Holds leaders accountable for management and communication of interdependencies. Restructures project plans, as needed.
• Develops multiple standard communication vehicles (i.e. communication audience, core messages, look and feel, and rhythms) to be used within SL to better inform SL team members of significant projects and reinforce SL strategic objectives. Surveys and interviews focus groups to identify the best way to communicate SL strategies. Identifies common themes and designs vehicles to support feedback. Evaluates communication vehicles for effectiveness.
• Provides consistent and timely communication to project sponsors, project team, and other leaders involved in the project to include a formal reporting process, understanding of project vision and current status. Ensures timely and appropriate communication of SL projects, milestones and implementation occurs for all SL work to improve alignment and coordinated activities throughout function. Drafts talking points, communication content and validates with leaders for effectiveness. Populates communications vehicles with key messages to maximize understanding and impact.
• Identifies and manages change effectively and efficiently in a changing environment. Works with team members to utilize change management processes and tools to create plans to support adoptions of changes required by project or initiative. Leads meetings/work sessions to support execution of engagements. Facilitates the development of the meeting rhythm with SL leaders and work to be done.
• Attends SL leadership meetings and facilitates post meeting communication to gain knowledge of upcoming projects/priorities and keep team members informed with appropriate information.
• Updates existing SL management tools. Completes in depth analysis and/or process observations to make recommendations for improvements for assigned areas. Assists with data collection, data entry and report generation for benchmarking activities. Advises users how to interpret financial, quality, and survey reports to identify opportunity.
• Assists with the development and facilitates the distribution of SL Scorecards to key leaders to drive systemwide accountability. Highlights successes and opportunities within the report. Validates that intended sense of accountability is achieved.
• Establishes and maintains relationships with SL Leaders to understand their business needs, ensure alignment on objectives, and ensure ongoing buy-in across all project activities. Prepares and monitors project budgets and the plans to support projects identified for future development. Coordinates development of SL budgets and the management of all cost reduction initiatives to efficiently and effectively utilize SL resources. Assists SL leaders with capital planning requests.

Licensure, Registration, and/or Certification Required:

• None Required.

Education Required:

• Bachelor's Degree in Business or related field, or
• Bachelor's Degree in Education or related field.

Experience Required:

• Typically requires 3 years of experience in health care administration in an administrative role.

Knowledge, Skills & Abilities Required:

• Knowledge and expertise in use of project and program management methodologies and tools.
• Advanced computer skills in Microsoft Office Suite.
• Highly motivated, organized, self-starter with a focus on delivery of key project objectives with the ability to work through the challenges associated with projects of varying complexity.
• Familiar with strategy development and deployment methods.
• Demonstrated ability to effectively understand and interpret SL policies and practices, providing options and recommendations within the parameters of acceptability in a thorough and objective manner.
• Excellent communication, presentation, and interpersonal skills, with an ability to build/foster strong trusting relationships, influence leaders and develop solutions to achieve results.

Physical Requirements and Working Conditions:

• Generally exposed to a normal office environment.
• Position may require travel. May be exposed to weather and road conditions.
• Operates all equipment essential to performing the job.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.