Major Responsibilities:

• Performs services and functions within assigned area(s) where complex pharmaceutical processes require the utilization of advanced skills and knowledge beyond those routinely required across pharmacy technician roles. Works primarily in atypical environments such as hazardous sterile compounding, operating room, automation, remote dispensing, medication history, purchasing, or billing/insurance coordination.
• Serves as an expert with equipment and technology in specialized area. Problem solves technical issues in the specialized area as they arise. Ensures documents and records are accurate and timely completed.
• Identifies quality improvement opportunities based on specialized skill set to ensure safe, effective, and efficient services and patient care. Provides input to and supports implementation of operational changes, advancements, and site and system standardization. Participates in site or system specialized work teams, committees, and councils.
• Complies with legal, regulatory, and accreditation standards. Keeps current with changes in the specialized field and collaborates with department leadership to adopt best practices. Holds others accountable to best practices in the specialized area.
• Serves as a resource in the specialized area for other pharmacy team members, physicians, nurses, and ancillary departments. Problem solves complex problems and ensures that issues are escalated and closed as needed.
• Collaborates with department leaders to develop and coordinate team member education, training, orientation, and competency. Trains other team members in specialized area.
• Serves as the department liaison to system pharmacy teams in specialty area. Collaborates with leadership to communicate changes in specialty area.

Licensure, Registration, and/or Certification Required:

• Pharmacy Technician certification (CPhT) issued by the Pharmacy Technician Certification Board needs to be obtained within 2 years, or
• Pharmacy Technician Certified (ExCPT) issued by the National Healthcareer Association needs to be obtained within 2 years.
• If working in WI: Registered as a Pharmacy Technician through Wisconsin Department of Safety and Professional Services, application must be submitted prior to start date.
• If working in IL: Registered as a Pharmacy Technician through Illinois Department of Financial and Professional Regulation, application must be submitted prior to start date with license obtained within 60 days of date of submission.

Education Required:

• High School Graduate.

Experience Required:

• Typically requires 5 years of experience in hospital or retail pharmacy technician role, depending on specialty area.

Knowledge, Skills & Abilities Required:

• Good mathematics skills.
• Attention to details.
• Good communication (written and verbal) and interpersonal skills.
• Exceptional customer service, problem resolution and process development skills.
• Basic computer skills.

Physical Requirements and Working Conditions:

• Ability to stand for long periods of time.
• Ability to walk, lift, squat, bend, twist, crawl, kneel, climb, and reach above shoulders throughout the work day.
• Ability to lift up to 35 lbs from floor to chest level; lift and carry up to 35 lbs at waist height a reasonable distance; push/pull with 30 lbs of force.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.