Major Responsibilities:

• Customer Satisfaction
  • 1)• Introduces self and role to patient at start of shift. Provide fresh pitcher of water (if not NPO).
  • 2)• Places call light and phone in reach of the patient
  • 3)• Listens to patients; solicit information about patient’s needs.
  • 4)• Involves patients in decisions about their care -how they want to carry out their day (e.g., do they prefer to wash before breakfast?)
  • 5)• Answers call lights.
  • 6)• Assists patients with elimination needs.
  • 7)• Provides a.m. or p.m. care to include bed bath or bathing assistance, oral care of teeth and mouth and hair care or shaving as necessary.
  • 8)• Straightens patient’s room. Changes bed linens.
  • 9)• Transports, transfers, lifts and positions patients as directed.
  • 10)• Ambulates non-bed ridden patients (4 times daily unless otherwise directed). • Feeds patient as needed. • Collects specimens and transports specimens to lab. • Transports equipment, supplies, specimens and pharmacy items. • Communicates with patients, families and other health care professionals in a positive and respectful manner. • Addresses and resolves customer complaints. • Ensures on-time completion of your performance pathway. • Sends out co-worker feedback forms 6 months before review to associates you and your leader have identified as able to provide valuable feedback. • Submits self-evaluation to leader two weeks before review. • Participates in the TNT associate satisfaction survey. • Submits ideas each year for improving customer satisfaction.
• Quality
  • 1)• Receives report from previous assistant at start of shift.
  • 2)• Night shift: prepares NPO list. – Hang NPO sign above patient’s bed. Communicate with patient in layperson’s terms.
  • 3)• Participates in the admission, transfer and discharge process of all patients under the supervision of the registered nurse. - Sets up patient room: obtains necessary supplies and equipment - Introduces self to patient and family; assists patient in changing into a patient gown - Ensures patient identification band placement - Assists with patient transfer or discharge as assigned, ensuring that the patient belongings are accounted for. Communicates special needs to the receiving unit.
  • 4)• Maintains a clean, safe unit environment to meet needs of unit/age-specific population. - Responds to call lights and communicates patient requests to RN. - Demonstrates ability to respond appropriately to emergency situations. - Uses proper body mechanics. - Removes discontinued equipment to soiled utility room. - Reports unsafe/malfunctioning equipment and removes from use. - Cleans and disinfect equipment and return to proper storage. - Restocks patient rooms with appropriate equipment and supplies. - Practices within infection control policies and procedures.
  • 5)• Takes and records vital signs, weight, height, intake and output (I/O) as directed and notifies RN with abnormal results.
  • 6)• Provides appropriate skin care. Reports areas of pressure, redness or abrasions on patient’s skin.
  • 7)• Documents patient information on appropriate forms.
  • 8)• Acts as patient/family advocate by providing comfort, assistance and information.
  • 9)• Communicates patient/family concerns and issues to appropriate nursing staff.
  • 10)• Provides report to following assistant at end of shift. • Recognizes and adopts activities appropriate to the specific need of the patient population and demonstrates knowledge of specific issues directly related to the age of the patients. - Performs all work in accordance with Trinity Hospital and regulatory safety procedures and requirements including OSHA, Accrediting Organization, state, county and local agencies. ? Participate in efforts to monitor and improve departmental CQI indicators. ? Submit ideas for improving quality in your department.
• People Growth
  • 3) Schedule yourself to complete the requisite hours of training per quarter.
  • 1) Develop a learning plan and track your progress on a learning log.
  • 2) Attend all department / hospital in-service orientation and other meetings as required.
• Innovation
  • 1)Submit Dynamite ideas to your leader. Identifies improvement ideas within scope of responsibility and assumes accountability for implementation of plans and results.
  • 2)Participate in hospital wide or departmental DIG each year.
  • 3)Implement Just-Do-It initiatives in your department during the year.
• Organizational Climate
  • 2)Interacts with co-workers in a team atmosphere in order to help find a better way to perform job.
  • 3)Participate in hospitalwide TNT-related activities.
  • 4)Participate in departmental recognition and socialization activities.
  • 5)Attend all departmental staff meetings.
  • 1)Establishes and maintains effective working relations with all associates.
• Productivity
  • 1)Participate in efforts to improve productivity in your department.
  • 2)Submit ideas for improving productivity in your department.
• Economics
  • 1)Participate in efforts to contain costs or generate revenue in your department.
  • 2)Submit ideas for reducing expenses or adding revenue.

Education/Experience Required:

• - High school graduate or equivalent. - Ability to read, write and follow instructions as required.

Knowledge, Skills & Abilities Required:

• • Good communication skills • Courteous and professional interpersonal skills Basic math calculation skills
• CPR (Heart Saver) certified within 6 months of employment Certification as a Nursing Assistant by the State of Illinois

Physicial Requirements and Working Conditions:

• - Ability to communicate with customers. - Bi-lingual skills desirable. - Ability to push and pull equipment associated with duties. - Ability to do medium lifting (20 to 50 pounds occasionally and/or 10 to 25 pounds frequently and/or up to 10 pounds constantly.)
• If position has direct patient care or direct patient contact the following lifting requirement supersedes any previous lifting requirement effective 06/01/2015. Ability to lift up to 35 pounds without assistance. For patient lifts of over 35 pounds, or when patient is unable to assist with the lift, patient handling equipment is expected to be used, with at least one other associate, when available. Unique patient lifting/movement situations will be assessed on a case-by-case basis.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.