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MAJOR RESPONSIBILITIES
Support pre-implant evaluation process. Assist with intake forms and phone calls. Review referrals and generate necessary correspondence for referral authorizations. Submit and track financial approvals and insurance authorizations. Assist in insurance appeals. Communicate with patients regarding insurance denials. Coordinate and assist with scheduling appointments. Create letters as needed. Maintain, compile, audit, and process files and paperwork. Track patient status in process. Coordinate with all involved disciplines (e.g. audiology, otology, imaging, speech, ophthalmology, genetics, etc).
Order and receive devices and accessories. Process device requests. Verify surgery date. Track order for receipt of devices/accessories. Work with surgical scheduling to ensure all testing, clearances, and consents are completed and valid prior to surgery. Order/receive replacement parts and clinic supplies. Coordinate with the OR regarding device status.
Coordinate post-operative clinical services. Coordinate appointments. Register devices. Coordinate upgrades and Letters of Medical Necessity.
Respond to phone calls and other patient messages. Assist with patient care as needed. Coordinate and maintain calendar of events, appointments, meetings. Manage Epic items such as running recalls and reports. Help promote and expand the cochlear implant program.
Must be able to demonstrate knowledge and skills necessary to provide care appropriate to the age of the patients served. Must demonstrate knowledge of the principles of growth and development over the life span and possess the ability to assess data reflective of the patient's status and interpret the appropriate information needed to identify each patient's requirements relative to his/her age-specific needs, and to provide the care needed as described in the department's policies and procedures. Age-specific information is developed further in the departmental job standards.
MINIMUM EDUCATION AND EXPERIENCE REQUIRED
KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED
PHYSICAL REQUIREMENTS AND WORKING CONDITIONS
This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.
Full Time
$39k-48k (estimate)
02/23/2024
06/28/2024