Performs product and component management to ensure technical viability and cost-effectiveness from the point where it is evaluated through implementation and support, to retirement. Uses technical expertise to help business partners and others by answering technical questions regarding the usage, trouble-shooting and functionality of delivery systems products to ensure effective implementation and usage of delivery system products. Applies knowledge of computing systems to choose appropriate troubleshooting techniques to resolve complex, escalated delivery systems problems. Works with appropriate product supplier for enhancements and issues not resolved in-house. Chooses appropriate computing products and methods to ensure requirements are met for security, problem management, capacity/performance management and operational management. Documents resolutions/analyses according to support procedures.

Key Responsibilities:

• Creation of Microsoft Windows Server based automation for installation and upgrade of commonly used middleware applications for mass deployment
• Organization and management of Windows Server patch sets for deployment
• Maintenance of team version control, software repositories
• Participation in daily team standups, sprint planning, and retrospectives
• Unit testing and peer review and integration testing of team development output
• Working with Product Owner to prioritize and complete development tasks from the team backlog
• Act as an escalation point for incident teams when the solution requires a widespread code fix

Key Skills:

• Proficiency in development using Powershell
• Expertise in Windows Server Operating Systems including: application installation and registry, patch and security management, troubleshooting
• Ability to distill complex enterprise requirements into efficient technical solutions
• Instinct to recognize and help avoid potential technical pitfalls and problems before they arise

Pluss:

• Boeing experience
• OpenText Server Automation (SA) and Operations Orchestration (OO) experience