Department : Status :

Status : Part time

Part time

Benefits Eligible : Hou rs Per Week :

Hou rs Per Week :

Schedule Details / Additional Information :

flexibility to work as needed. part time a.m. and p.m. shifts

Major Responsibilities :

• Successfully manage the first and last impressions of the facility
• Proactively approach, greet and acknowledge all in a friendly, professional manner and provide quick, responsive guest service
• Answer telephone and make calls to department, units and outside organizations as requested
• Successfully utilize the Epic system for appointment and patient look-up, input of transport requests
• Properly communicate with all departments and transport companies on behalf of patients / visitors
• Partner with all hospital staff
• Problem-solve, manage conflict, address patient / visitor concerns and complaints, and initiate recovery steps for service failures
• Assist in maintaining a smooth traffic flow at the entrances to the facility
• Physically assist in the transport of patients / visitors through wheelchair use and escorting -both external and internal
• Physically assist patients in / out of vehicles
• When required, provide symptom screening of patients / visitors entering the facility by asking structured health questions

Licensure, Registration and / or Certification Required :

None Required.

Education Required :

High School Diploma or GED

Years of Experience :

Knowledge, Skills & Abilities Required :

• Life support training courses may be required dependent on department discretion
• Excellent Customer service, communication (written and verbal) and interpersonal skills; ability to positively communicate with others under difficult circumstances
• Intermediate computer skills (prior Epic experience is a plus)
• Must be extremely accurate in a fast paced environment
• Ability to manage multiple demands and priorities
• Demonstrated ability to work as part of a team, independently and collaboratively

Physical Requirements and Working Conditions :

Ability to stand and walk throughout work area approximately 95% of the workday

Ability to withstand exposure to weather elements both extreme cold and heat approximately 95% of the workday

Able to perform physical tasks such as lifting, standing, walking, pushing, pulling, and moving patients via wheelchairs, wayfinding, and / or escorting

Ability to tolerate minimal exposures of odors from auto emissions / gasoline

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent.

Incumbent may be required to perform other related duties.

Last updated : 2024-04-27