Description

Adventure Credit Union has been providing financial services to their members for over 80 years and are continuing to grow to meet their members changing needs. As one of the Best & Brightest Companies To Work For In The Nation, we strive to recruit and retain ambitious and talented individuals by continuous development, support, and appreciation. We currently are looking to add a full time Fraud Mitigation Specialist to the Adventure Team!

The primary purpose of this position is to review and investigate all account fraud. The Fraud Mitigation Specialist will work closely with staff to act quickly to prevent and mitigate risk and losses to our members and the Credit Union. Positively supports Adventure Credit Union’s brand and promotes a service culture consistent with the credit unions’ mission, vision, core beliefs and goal of being a Trusted Financial Guide.

Responsibilities include, but not limited to:

• Works to detect, prevent and investigate any signs of account fraud to mitigate potential loss to our members and the credit union.
• Takes the appropriate action in such fraud cases to mitigate loss to the credit union and our members.
• Monitors accounts for suspicious or unusual activity, coordinates with other departments in investigations as well as member notification of account monitoring and/or account closure.
• Collaborates and communicates with other credit union departments on current fraudulent activity.
• Determines to what extent the fraudulent activities are prevalent and if it is associated with other accounts to take appropriate action.
• Assists members with fraudulent activity on their accounts, including unauthorized ATM/Debit transactions, stolen checks, etc. Obtains proper documentation from members, refunds money and reports activity to the proper authorities.
• Provides assistance to members when they have become victims of identity theft.
• Provides necessary counseling and education regarding theft cases to potential victims.
• Communicates with law enforcement agencies by filing police reports when necessary on any discovered fraudulent activity.
• Assists Loss Prevention and Accounting Managers on filing bond claims with insurance company when necessary.
• Attends monthly meetings to keep informed of current fraud activity in the area while establishing a network of other specialists and law enforcement officials.
• Provides accurate processing, tracking, and reporting of all fraudulent charges, claims and alerts.
• Review and decision NSF and Courtesy Pay exception items.
• Assist with subpoena documentation fulfillment.
• Monitors and writes off unrecoverable checks.
• Monitors Verafin and Cooper alerts; escalates as red flags arise.
• Responds to Death Notices in a timely manner to ensure proper holds are placed on accounts.
• Assists Accounting Associates in the Federal Reserve Board (FRB) Returned Check process.
• Serves as the Elder Abuse Liaison; reports cases with authorities as needed.

Requirements

Job Requirements:

• High school diploma or the equivalent.
• A minimum of three (3) years previous operations or fraud prevention experience.
• Clearly, effectively and professionally communicate with coworkers, members, vendors and business partners, both verbally and in writing.
• Excellent typing and computer skills, including in-house email and core systems.
• Ability to be bonded. 
• Must have a valid driver’s license.
• Ability to travel to different locations in the Grand Rapids and Lansing regions.
• Maintain confidentiality.
• Ability to maintain a professional image at all times in appearance, attitude, communication and work space.