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Concierge Guest Experience- AdventHealth Celebration
Location : 400 CELEBRATION PLACE, Celebration, 34747
All the benefits and perks you need for you and your family
Our promise to you
Joining AdventHealth is about being part of something bigger. It's about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit.
AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ.
Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.
Schedule : PRN - As needed
Shift : Days
The role you'll contribute :
The Concierge is spontaneous and enthusiastic with a desire to assist and serve others by delivering exemplary customer service.
Follows all department policies when completing required tasks. Ensures confidentiality of patient and department information by adhering to HIPAA and other accrediting and regulatory bodies.
Appropriately uses service-recovery methods if problems arise. Accountable for appropriately documenting and maintaining spreadsheets and / or logs.
Takes personal responsibility for understanding and implementing any department / facility changes that affect self, team, staff and guests.
Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all.
The value you'll bring to the team :
Represents Concierge Services to the highest caliber at all times. Greets all customers (patients, guests, families, staff, physicians, vendors, etc.
of all ages in a helpful and courteous manner using appropriate verbal greeting and offering assistance. Smiles and makes eye contact with all customers encountered at work area and throughout campus.
Exhibits a spontaneous and enthusiastic desire to assist and serve others by delivering exemplary customer service.
Anticipates and responds to inquiries and / or needs in an assertive, yet friendly approach. Provides clear and accurate directions to campus and area destinations and has a working knowledge of all pertinent locations on campus.
Diffuses difficult issues in appropriate manner. Uses appropriate gestures and posture during all encounters with guests and co-workers.
Utilizes outstanding telephone communication skills by answering calls within three rings includes first name and offers assistance using a friendly and warm tone.
Exhibits exceptional listening skills in order to meet needs of callers. Has full working knowledge of transferring calls to other staff when necessary.
Successfully accesses available resources in order to provide prompt and accurate information to callers.
Serves as definitive resource for a wide variety of guest and / or staff inquiries and needs. Successfully utilizes and navigates the Internet and other information or communication technology to provide information and solutions based on inquiries or assigned tasks.
Has working knowledge of local community destinations and resources and proactively ensures customers are aware of such services.
The expertise and experiences you'll need to succeed :
Minimum qualifications
Preferred qualifications
Ability to speak and read (English / Spanish)
This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.
The salary range reflects the anticipated base pay range for this position. Individual compensation is determined based on skills, experience and other relevant factors within this pay range.
The minimums and maximums for each position may vary based on geographical location.
Category : Patient Experience
Organization : AdventHealth Celebration
Schedule : Full-time
Shift : 3 - Night
Req ID : 24017030
We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability / handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.
Last updated : 2024-05-19
Full Time
$29k-38k (estimate)
05/21/2024
05/25/2024
joinahs.com
Altamonte Springs, FL
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