Adventist Health is more than an award-winning health system. We provide whole-person care to our communities and champion the greater good - from the operating room to the boardroom, we are driven by our unique passion to live God's love through health, wholeness and hope. From Oregon to Oahu, we have a calling to always do more. Now is your chance to apply your passion to our mission.

Located in Kailua, Hawaii, Adventist Health Castle serves all of O`ahu and is the primary healthcare facility for the Windward side of the island. Since opening in 1963, the hospital has expanded into a full-service medical center with 160 beds, 16 clinics, staffed by approximately 300 physicians, and more than 1,000 employees. We offer a wide range of inpatient, outpatient and home-based services focused on providing patient-centered healthcare in a caring environment. Adventist Health Castle proudly partners with Castle Health Group, Windward Surgery Center and Cancer Center of Hawaii to provide top quality care for the community and is ranked in the top 10% nationally for patient safety and employee engagement. These recognitions are a testament to Adventist Health Castle’s commitment to “top-box” performance across all healthcare measures.

We're looking for someone to join our team as a Telephone Operator who:

Operates telephone switchboard console, overhead paging system, two-way radio, alpha/numeric paging unit, and wall alarm panels. Answers calls in a courteous and timely manner, accurately connect callers to their requested destination, and provides appropriate information and assistance as needed. Performs light clerical functions. Occasionally trains new employees.

Essential Functions:

• Answers incoming telephone calls and provides information when requested, utilizing excellent customer service skills and professional telephone etiquette at all times. Answers, evaluates, and directs all calls efficiently. Responds with patience and positive attitude to the caller's request. Provides answering service coverage for identified departments and in accordance with established procedures.
• Operates paging system in accordance with established procedures. Acts as a dispatcher between hospital personnel and security when the security office is closed. Handles emergency calls in accordance with established procedures.
• Monitors calls to ensure they have been properly followed through. Monitor all alarm panels, telephones, two-way radio, and fax located in the department. Document any malfunctions and / or alarm activations and notify designated personnel / departments as required. Verifies and updates on-call lists.
• Assists with admitting patients as needed. Ensures patient information is maintained, current and correct. Sorts and distributes mail as needed.
• Orients, instructs, mentors and develops personnel on job duties, assignments, opportunities, and activities of the department as it relates to their position and their relationship with other departments / staff as needed.
• Performs other job-related duties as assigned.