All the benefits and perks you need for you and your family:

• Benefits from Day One
• Paid Days Off from Day One
• Student Loan Repayment Program
• Career Development
• Whole Person Wellbeing Resources
• Mental Health Resources and Support
• Pet Insurance*
• Debt-free Education* (Certifications and Degrees without out-of-pocket tuition expense)

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

Schedule: Full Time

Shift: Day Shift

Location: 201 North Lakemont Avenue, Winter Park, 32792

The community you’ll be caring for:

• Winter Park Memorial Hospital has continuously served the residents of Winter Park and its surrounding communities for more than 50 years

• Chartered in 1951, the hospital has grown from the visionary efforts of a handful of Winter Park residents and community leaders to a 307-bed acute care facility that is a model of community health and wellness

• Over the years the hospital has continually expanded to meet the needs of the community, adding an upscale obstetrics and Level II Neonatal Intensive Care Unit at The Dr. P. Phillips Baby Place, cancer care at the AdventHealth Cancer Institute, Winter Park, and state-of-the-art surgery, recovery and rehabilitation at the AdventHealth Orthopaedic Institute

The role you’ll contribute:

The Retail Concierge participates in the implementation of all retail concierge programs on AdventHealth campuses. As a Retail Concierge, you will be responsible for providing high quality customer service while fulfilling the requests of employees, patients, family members, and physicians in a fast-paced environment. Actively participates in outstanding customer service and accept responsibility in maintaining relationships that are equally respectful to all.

The value you’ll bring to the team:

• Executes the fulfillment of customer requests within guidelines established by leadership. Approaches all encounters with guests and employees in a gracious, attentive, courteous and service-oriented manner. Effectively seeks and applies new concepts and techniques to enhance program and build employee and customer loyalty
• Coordinates the day-to-day operations to facilitate high touch concierge services in an efficient and effective manner. Utilizes strong customer service and organizational skills in coordinating successful events, promoting a positive impact for the program, hospital, and customers. Works closely with all levels of customers throughout the company to assist in coordinating personal services
• Successful handling, prioritizing, and resolving of issues while anticipating opportunities in the future. Leads by example, consistently conveying a positive attitude, passion and pride in work
• Maintains a vendor/sourcing resource database for retail products and services
• Effectively communicates and coordinates with leaders and staff from all departments to enhance customer loyalty and satisfaction
• Consults with management on new business/retail initiatives/programs that follow the mission and vision of AdventHealth. Communicates special requests and concerns to management promptly
• Achieves and/or exceeds budgeted sales expectations established by retail leadership
• Promotes and offers the Concierge Services to all guests and employees
• Performs other duties as assigned

The expertise and experiences you’ll need to succeed:

• Professionalism, confidence, strong organizational skills, efficiency, initiative, resourcefulness, and an ability to work in a fast paced, rapidly changing environment
• Ability to convey information and ideas clearly
• Must be able to read, write and speak conversational English
• Basic computer skills and knowledge of Microsoft Office (Word, Excel)
• Cashiering skills
• Conflict resolution and problem-solving skills
• Goal seeker and achiever
• Exemplary customer service skills
• Creative and enjoys creating a fun and safe environment
• A philanthropic and entrepreneur spirit
• Notary certified