All the benefits and perks you need for you and your family:Benefits from Day One

• Paid Days Off from Day One

• Student Loan Repayment Program

• Career Development

• Whole Person Wellbeing Resources

• Mental Health Resources and Support

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

Schedule: Full time

Shift: Day

Location: AdventHealth Porter

2525 S. Downing Street, Denver, CO 80210

The community you’ll be caring for: Porter

The role you’ll contribute:

This position is responsible for supporting IT Support Technician issues. This position provides accurate and timely support services for end user devices. Position is responsible for installing and troubleshooting all end-user hardware, software and peripherals. Position is responsible for being the direct interface to the customer on behalf of other technical teams. Position may need to provide remote PC support and troubleshooting. Position assists with evaluations and recommendations of vendor packages and implements approved software. Position requires you to be able to lift a minimum of 20 lbs and also be able to crawl under desks or other spaces in order to connect equipment. This is an hourly position which requires taking on-call and that is essential to the job role.

This is an entry level technical position. It consults with team lead, staff and/or management regarding end-user equipment problems or malfunctions and recommends solutions.

The value you’ll bring to the team:

• Install desktop hardware and software, including desktops, laptops, printers, scanners, PDAs, operating systems, tablets and standard applications. This includes installation and relocation of devices, as required.
• Provide detailed descriptions within help desk tickets. Must include troubleshooting steps taken. Technicians may not transfer tickets to other teams without the specific steps taken to resolve the issue and the results.
• Follow AIT standards for devices and software, as approved and directed by AIT Senior Leadership; report any non-standard installations of software or hardware
• Work with networking and server staff, as required, to provide proper end-user connectivity to the network, servers, and applications/systems.
• Troubleshoot and perform preventive maintenance on any authorized AdventHealth devices as requested by user.
• Work closely with inventory and purchasing processes to support needed projects.
• Enter and update Service Desk tickets required to monitor and track all work done in IT Support Technician support area. Follow and maintain necessary procedural documentation.
• Contribute to maintaining inventory and spare hardware, and related inventory records. Assists with site walk-through and audits, to ensure accurate equipment and compliance is in place.
• Complete assigned tasks and projects within the scheduled deadlines.
• Help fellow IT Support Technicians improve teamwork, knowledge, and customer service. Take appropriate direction from Senior/Lead IT Support Technician member and/or Manager/Director.
• Meet the standard SLA for incident and request.
• Deploy applications via workstation management software.

Qualifications - External

The expertise and experiences you’ll need to succeed:

Minimum qualifications:

• High School Diploma or equivalent
• At least one year experience in the desktop environment troubleshooting and maintaining computer systems in a corporate environment. Ability to learn systems with little or no documentation. Continuous learning of new systems, business processes, and concepts is a must.

Preferred qualifications:

• Associate degree in computer or technology related industry