Patient Liaison/Scheduling Clerk – AdventHealth Ottawa

Top Reasons to Work at AdventHealth Ottawa:

• Family Friendly Community

• Excellent cost of living

• Five major recreational lakes

• Many annual events and festivals

• Environment committed to patient care

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

Schedule: Full Time

Shift: Monday-Friday 8:00am-5:00pm

Location:901 S Main Street Ottawa, KS 66067- Ottawa Health Park. Hybrid within six months with 1-2 days in office.

The role you’ll contribute:

Responsible for scheduling patient appointments for all physician services and all clinics of the facility. Arranges for patient access by timely notification and filling of appointments. Assists in coordinating the activities between scheduling, insurance verification and pre-certification. Acts as a patient liaison with physician practices regarding pre-visit services. This position is the liaison for communication between the patient and physician offices. Performs customer service functions in the medical office setting, by ensuring accuracy of patient information and insurance coverage. Understands payment methods, communicates fee requirements. Ensures highest level of customer service is provided to the patients and their families. Performs business office responsibilities. Ensures that the patient information is collected and that patients are aware of hospital policies and procedures. Interviews incoming patient and enters information required, into computer database. Ensures that any chart/reports are organized and available for patient appointments. Seeks patient feedback to ensure satisfaction and schedules follow up appointments. Distributes appropriate information to ancillary departments. Participates in performance improvement and CQI activities. Performs other secretarial/clerical duties as needed.

The value you’ll bring to the team:

The expertise and experiences you’ll need to succeed:

• High school diploma or GED

• Must have previous work experience with the public sector