All the benefits and perks you need for you and your family:

• Benefits from Day One
• Paid Days Off from Day One
• Student Loan Repayment Program
• Career Development
• Whole Person Wellbeing Resources
• Mental Health Resources and Support
• Pet Insurance*
• Debt-free Education* (Certifications and Degrees without out-of-pocket tuition expense)

Schedule: Full-Time Day's

Shift: Monday - Friday

Location: Maitland, FL

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

You Will Be Responsible For:

• Coordinates and supports clerical and administrative activities of the Utilization Management team

• Collaborates and communicates with payor via phone, fax or payor portal

o Submits clinical reviews to payors

o Provides information to payors supporting admission /continued stay

o Manages requests submitted from payors

o Provides discharge dates to payors

o Submits copies of UM activities to payors, as needed

• Tracks and monitors requests through EMR

• Ensures incoming requests are responded to promptly and accurately

• Obtains and enters authorization numbers from payors

• Verifies up-to-date concurrent authorizations for in-house patients

• Reviews and monitors accounts to ensure proper documentation of benefits and authorizations have been completed in required fields and notes

• Supports concurrent denials process

• Assists in coordinating Peer-to-Peer discussions with the payor for Physician Advisors, Attending Physicians and UM RNs

• Updates patient demographic/patient type/coverage, as needed

• Assists UM Coordinator in managing central fax (Vyne)/email accounts (Central Repository), as needed

• Communicates with all members of the Interdisciplinary Team (i.e., nurses, physicians, etc.), as needed

• Assists department leadership with quality audits as needed

• Timely escalates cases requiring clinical expertise to UM RNs

• Interacts with physicians, physician office personnel, and/or care management departments on an to assure resolution of issues, as needed

• Provides timely and continual coverage of assigned work area in order to ensure all accounts are completes

• Monitors daily discharge reports to assure all patient stay days are authorized

• Maintains a working knowledge of payor contracts and regulatory requirements

• Adheres to the policies, procedures, rules, regulations, and laws of the hospital and federal and state regulatory bodies

• Communicates and collaborates with Patient Financial Services (PFS) and Health Information Management (HIM) to render appropriate information needed to secure reimbursement, as needed

• Collaborates with Care Management team to ensure payor compliance regulations (i.e. Condition Code 44)

• Adheres to HIPAA regulations by verifying pertinent information to determine caller authorization level before releasing account information.

• Completes any other tasks within department guidelines

KNOWLEDGE AND SKILLS REQUIRED:

• Two (2) years’ experience in Patient Access, Revenue Cycle Operations, Pre-Access, or related department

High School Diploma required