All the benefits and perks you need for you and your family:

• Benefits from Day One
• Career Development
• Whole Person Wellbeing Resources
• Mental Health Resources and Support

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

Schedule: Days, Mon-Fri, 8am-5pm, may include some weekends.

Location: Polk County Area and Practices

The community you’ll be caring for: AdventHealth Medical Group Polk County

The role you’ll contribute:

The Director of Practice Operations is responsible for the overall operational success of his/her assigned medical practices. Provides strategic leadership and direction utilizing the tools that have been provided, including the coordination of all practice activities except those directly involving professional medical judgment. Works in collaboration with AdventHelath Medical Group (AHMG) corporate support departments and AdventHealth (AH) to meet the needs of the assigned practices and maintain efficient operations. Position requires a high degree of independence, initiative, judgment, and follow-through on a wide range of sensitive and complex issues.

The value you’ll bring to the team:

• Collaborates with appropriate partners on the execution of strategic and operational plans, which include space planning to accommodate growth, including fellowships, residencies, and other learners.
• Manage and balance provider template for optimized utilization. Monitor provider's template utilization and productivity to determine a need to add or consolidate, including fellowships, residencies, and other learners.
• Represent AHMG and service line during each step of the recruitment process. This includes identifying and communicating a need for new provider, as well as, monitoring additional provider recruitment triggers.
• Evaluate and manage quality metrics to drive clinical quality and patient safety. This includes oversight and accountability for PSQA outcomes, appropriate licenses, certifications, accreditations, onsite inspections, and risk events.
• Focus on consumer experience through the oversight and accountability of Press Ganey (HCAPs) performance and managing action plans. Accountable for the effective implementation and sustainment of consumer initiatives and escalating complaints as needed. Develop creative plans to meet consumer needs. Also, provide oversight and accountability of productivity for Five9, Online and In Office Scheduling, CxC referrals.
• Deliver on our Team Member Promise through team leadership development conversations utilizing TalentCare, providing oversight and accountability for team engagement action plan (providers and staff), and ensure compliance with all mandatory requirements with our annual training.
• Ensure workflow optimization and effectiveness for both providers and staff. Hold service line performance accountable through Daily Management Boards, Practice Operations Council, and Performance Platform meeting structures. Manage crucial conversations and disciplinary action plans for providers and staff. Conduct intentional practice rounding with providers and staff.
• Review upcoming provider renewals and hold introductory contract renewal discussions.
• Responsible for financial growth in managing practice and/or specialty to mission support and budget. Accountable for overall financial performance of practices within service lines. Drafting all action planning tasks (including partnering with Financial Operators) for recovery efforts and tracking performance towards targets. Sharing budget performance (including gaps) with practice leaders and the change needed with providers.
• Understand capital responsibilities and core tenets of expense management and revenue impact from volume. Responsible for identifying and developing the capital needs for every practice for new and existing sites to assist in annual capital planning. Work with facilities and purchasing teams to develop SBAR/forms and present to capital committees for request of capital.

Supervisory Responsibilities:

• Responsible for supervising leaders at a manager and/or supervisor level within practices.

The expertise and experiences you’ll need to succeed:

Minimum qualifications:

• Bachelor’s Degree in Business Administration, Healthcare or related field
• Master's Degree Preferred
• 5 years of healthcare management experience
• Certification by the American College of Medical Practice Executives (ACMPE) is preferred.