• AdventHealth Pepin Heart Institute, known across the country for its advances in cardiovascular disease prevention, diagnosis, treatment and research.
• Surgical Pioneers – the first in Tampa with the latest robotics in spine surgery
• Building a brand new, six story surgical and patient care tower which will ensure state of the art medical and surgical car for generations to come
• Awarded the Get With The Guidelines – Stroke GOLD Quality Achievement Award from the American Heart Association/American Stroke Association and have been recognized as a recipient of their Target: Stroke Honor Roll for our expertise in stroke care. We have also received certification by The Joint Commission in collaboration with the American Stroke Association as a Primary Stroke Center.

• Protects financial standing of the Florida Hospital Tampa Bay Division by appropriately setting up payment arrangements with our uninsured patients (or those who have poor insurance coverage) their representative and arranging payments on deposits due.
• Prepares, processes, and follow cases (or application packets) for all patients who request assistance on their hospital accounts to meet requirements for various charity programs, as well as alternative methods of account satisfaction through health care line of credit, state funded programs, etc.
• Meets or exceeds upfront collection standards assigned to location of responsibility to ensure we protect financial standing of the hospital. Meets upfront and total collections by staying proactively involved with accounts from pre-registration, registration and until discharge.
• Continue to work and stay closely involved with Case Management staff for aid in proper discharge planning and ensuring all financial assessments are clear, updated and thorough to support post-acute care financial needs.
• Reviews daily census for all uninsured patients and/or those who have poor insurance coverage to determine intervention needed. Meets with all uninsured patients within 24 hours of admissions by completing a thorough financial assessment to ensure we have screened those patients for county, state and federal programs. Gathers required financial information by phone or by direct interview in a professional manner, demonstration regard for dignity of all patients and family members.
• Works all pending information regarding account disposition and seeks resolution within 30 days. Ensures proper written communication is completed with every patient account that is presented for Finance Committee review. Reviews patient accounts proposed for transfer to a collection agency and make recommendations to Director regarding disposition of accounts.
• Maintains current knowledge on all federal, local and state programs in order to determine a payer source for uninsured patients. Meets with patients and completes application for Social Security Administration disability applications, Medicare and Medicaid/Office of Disability of Determination, and county governmental programs such as Veteran’s Administration, Hillsborough/Pinellas/Pasco County Indigent Plan, Health Care Responsibility Act and etc. Ensures all accounts that are adjusted are 100% accurate and ensure we scan all Financial Statements into Cerner/Series in order to contribute to state audits for DSH reimbursement.
• Adheres to HIPAA regulations by verifying pertinent information to determine caller authorization level receiving information on account.

EDUCATION AND EXPERIENCE REQUIRED:

High School diploma or equivalent.

Minimum (2) years’ experience in Patient Financial Services Department or work related environment.