SS&C is a global provider of investment and financial services and software for the financial services and healthcare industries. Named to Fortune 1000 list as top U.S. company based on revenue, SS&C is headquartered in Windsor, Connecticut and has 20,000 employees in over 90 offices in 35 countries. Some 18,000 financial services and healthcare organizations, from the world's largest institutions to local firms, manage and account for their investments using SS&C's products and services. Job Description Job Title: Lead IT Risk Management Analyst Locations: Jacksonville, FL; New York, NY; Boston, MA Get To Know The Team: SS&C Advent is an independent business unit of SS&C Technologies and a leading provider of award-winning software and services for the investment management industry worldwide. Our 4000 clients across 50 countries include asset managers, wealth managers, banks, family offices, fund managers, fund administrators, and prime brokers. Our solutions streamline their processes for portfolio management, trading, and order management, compliance, portfolio accounting, performance analytics, reporting, and more. What You Will Get To Do: SS&C Advent is seeking a motivated, energetic individual with strong technical knowledge, project management, and communication skills to join its team as an Incident Manager. This individual will be responsible for driving incident resolution across the Advent organization. The Advent Incident Manager will be part of the AMS (Advent Managed Services) organization. Incident Coordination – manage all severity 1&2 incidents from inception to resolution, ensuring quick and correct assessment of the issue, including identifying the impact on a specific Business Unit, owner(s), and engaging the appropriate resolver group. Provide prompt periodic progress updates to the appropriate parties until detection of the root cause and issue closure. Coordinate resolution efforts across multiple applications and groups. Conduct root cause analysis of each event with the goal of continuous improvement. Responsible for conducting in-depth reviews and analyzing data to deliver detailed RCA reports to internal and customer stakeholders. Participating member for Change Advisory Board (CAB) Provide metrics on Incidents Reported and work with the SRE Management team to identify trends/issues that require inclusion into the Problem Management agenda driven. Provide input into the Incident Management Process, further defining the process flow, documenting expectations, and assisting in training and guiding impacted parties to adhere to the process. Provide after-hours on-call support. [rotational shift on weekends and extended hours if required] What You Will Bring: 5 years of related experience with a background in IT Operations, including support of working applications and infrastructure services. At least 2 years of experience as an Incident Manager working in a medium to large environment. Experience with ServiceNow or related Service Management tools. Experience with JIRA and/or another issue/bug tracking and Project Management tool. Understanding of DevOps philosophy. Experience in a Global Operations Center environment Bachelor’s degree in an IT or Project Management program or equivalent work experience. ITIL Foundations certification, ITIL 4 (preferred). Strong project management skills, including the ability to own and manage multiple incidents simultaneously, lead a cooperative effort among members of a team to react to an incident and resolve to customers/business’ satisfaction. Excellent critical thinking and problem-solving skills in a service environment supporting multiple applications. Excellent oral/written communication skills with the ability to work collaboratively with all levels of the organization. Working experience with Service Now and JIRA products. Displays a credible presence and positive image. Develops other people’s confidence in themselves through consistent action, values, and communication. Develops a strong network and relationships that benefit the team and the organization. Can maintain a holistic perspective, ‘big picture’, rather than only positional or functional viewpoints. Experience and knowledge of incident management principles and methodologies, specializing in medium/large-scale organizational incident processes. Accepts responsibility for own choices, actions, non-actions, successes, and failures. Proactively seeks out new and up-to-date information that can be applied to the incident manager role and incident process. Experience with runbooks to enhance business workflow. Ability to perform on-call duties as needed/scheduled. Proactively manage the resolution of major incidents promptly, ensuring minimal business impact, and initiate escalation procedures as appropriate. Perform KPI reporting and analysis and provide to the appropriate groups. Prioritizing tasks appropriately and meeting all defined deadlines. Perform daily duties with minimal direction. Effectively communicates the status of major incidents to the appropriate stakeholders. Familiarity with Change Control processes and CAB duties (A plus) Why You Will Love It Here! Flexibility: Hybrid Work Model (in the office at least 4-6 times per month) & a Business Casual Dress Code, including jeans Your Future: 401k Matching Program, Professional Development Reimbursement Work/Life Balance: Flexible Personal/Vacation Time Off, Sick Leave, Paid Holidays Your Well-being: Medical, Dental, Vision, Employee Assistance Program, Parental Leave Diversity & Inclusion: Committed to Welcoming, Celebrating, and Thriving on Diversity Training: Hands-On, Team-Customized, including SS&C University Extra Perks: Discounts on fitness clubs, travel, and more! #LI-DS3 #LI-Hybrid Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. SS&C offers excellent benefits including health, dental, 401k plan, tuition and professional development reimbursement plan. SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws. Salary is determined by various factors including, but not limited to, relevant work experience, job related knowledge, skills, abilities, business needs, and geographic regions. California: Salary range for the position: 100,000.00 USD to 150,000.00 USD. SS&C is a global provider of investment and financial services and software for the financial services and healthcare industries. Named to Fortune 1000 list as top U.S. company based on revenue, SS&C is headquartered in Windsor, Connecticut and has 20,000 employees in over 90 offices in 35 countries. Some 18,000 financial services and healthcare organizations, from the world's largest institutions to local firms, manage and account for their investments using SS&C's products and services.