Job Type - Information Technology (IT) Technician - Full Benefits Day One!!

Schedule - 8 am to 5:00 pm

Company - Advantage Truck Group

Location - Westfield, MA

The IT technician’s primary responsibility is to provide IT support to ATG employees. Additionally, this position will assist with routine systems preventative and proactive maintenance of all IT infrastructure.

KEY TASKS AND RESPONSIBILITIES

• IT Support relating to technical issues involving Microsoft’s core business applications and operating systems
• Ability to travel to site locations based on customer ticket requests.
• Support of disaster recovery solutions
• Basic technical support at the network level: WAN and LAN connectivity, routers, firewalls, and security
• Basic remote access solution implementation and support: VPN, Terminal Services, Anydesk
• Monitor the remote monitoring and management system alerts and notifications, and respond accordingly through service tickets
• System documentation maintenance and review
• Communication with employees as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages

COMPUTER REPAIR AND MAINTENANCE

• Virus/Malware issues
• Network scanning/printers
• Desktop application and operating system management - Installation, configuration and troubleshooting
• Network connectivity - Wired, Wireless, DHCP, Subnets, VLANs, iPhone, iPad, or Android systems
• Gmail end user email creation and management - Email bounce back troubleshooting, SPAM services, Webmail, User management
• Microsoft Active Directory and Exchange - Add/Change/Delete, Network file permissions, Create distribution lists, Security Group concepts
• Backups - Management of customer backup software, Remote Backup Solutions, Local Backup Solutions

ADDITIONAL DUTIES AND REPSONSBILITIES

• Improve employee service, perception, and satisfaction
• Fast turnaround of employee requests
• Ability to work in a team and communicate effectively
• Escalate service requests that require higher level support
• Generate Tickets in our TRACKIT System to document work and solutions

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Travel to all of our Branch locations as needed.
• Minimum one-year relevant experience working as an outside support resource or two years relevant experience working as an internal support resource
• CompTIA A certification required within first three months of employment. Or equivalent knowledge/experience.
• Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care.
• Diagnosis skills of technical issues
• Ability to multi-task and adapt to changes quickly
• Technical awareness: ability to match resources to technical issues appropriately
• Service awareness of all organization’s key IT services for which support is being provided
• Understanding of support tools, techniques, and how technology is used to provide IT services
• Typing skills to ensure quick and accurate entry of service request details
• Self-motivated with the ability to work in a fast-moving environment
• Basic understanding of networking principles:
  • Client Server networking
  • TCP/IP
    • Routing
    • DNS
    • DHCP
    • the Internet
  • Switching
• Basic knowledge of CAT5 wiring
• Basic knowledge of wireless security and wireless client configuration
• Entry level knowledge of Active Directory
  • Ability to perform basic user account administration
• Basic understanding of network firewalling/security technology
• General knowledge of server maintenance tasks:
  • Backup software monitoring and troubleshooting
  • Disk defragmentation
  • Event log review
  • Hardware monitoring tool review
• Corporate antivirus software experience. Malwarebytes preferred
• Spyware removal experience
• Troubleshooting fundamentals
  • Ability to break problems down and use a logical process of elimination
• Firm understanding of desktop hardware
  • Ability to diagnose hardware problems.
  • Familiarity with desktop hardware diagnostic tools
  • Understanding of RAID
• Firm understanding of mobile device configurations and support
• Ability to follow complex detailed instructions to accomplish more complex tasks. Example: Desktop Deployment Guide

#LP123