Job Purpose Summary: 

• Responsible for monitoring the safety, security, sobriety and transportation of Victory Bay’s clients, who are in various levels of treatment for mental health. 

Core Functions:

• Transportation

• Crisis Intervention

• Behavioral Management

• UDS Screening

• Relationship Building

Responsibilities Include:

• Monitor and direct the daily schedule of clients; including performing tasks and staying on schedule to attend all treatment and activities. Organization and punctuality are key.

• Transport clients to treatment facility, and back to residence in Victory Bay transport vehicle. Comply with driving guidelines and approved routes.

• Work alongside clinical staff to aid in implementation of treatment plan goals

• Assist in implementation of specific behavioral interventions such as coping skills, emotional regulation, and tailored behavioral modification techniques

• Foster a compassionate yet accountable environment that meets the needs of clients

• Monitor clients and record observations in shift notes, reporting back on each client’s progress and concerns

• Anticipate and respond to client needs, including crisis intervention and de-escalation

• Monitor the condition and behavior of all clients for intoxication/drug use.

• Administer Urine Analysis and breathalyzer on scheduled days of the week

• Promptly relieving previous shift and conferring with them regarding all issues and concerns.

• Conduct searches of clients at intake and assist in completing intake paperwork.

• Maintain and control company keys.

• Monitor clients and direct into group sessions or appointments when needed

• Make concerted effort to build relationships with each client, and model healthy communication as part of mental health treatment

• Manage and defuse conflict between clients impartially and respectfully. Effectively remind clients of rules and consequences of breach. 

• Maintain a collegial but professional demeanor, reflective of healthy mental health, and appropriate boundaries with each client.

• Adhering to scheduled client transports and arrive to the facility in a timely manner.

• Report to and communicate with Direct Supervisor.

Job Type: Full-time

Required education: BHT Certificate, Bachelors Degree in Mental Health area preferred; will accept high school diploma or equivalent with specialized mental health training or experience.

Required experience: 2-4 years' experience working in a Mental Health Treatment Facility.

Proper Knowledge and Skills:

• Proper English and grammar, usage and spelling

• Software application related to the field

• General offices principles and practices

• Basic computer knowledge including email etiquette

• Professional phone and customer service demeanor

Physical requirements:

• Must be able to lift 20-50 lbs.

• Occasional to frequent walking, sitting, standing, driving

• Close eye work (computers, typing, reading, writing)

Environmental Factors:

• Communicable diseases

• Hot/cold temperatures

• Environmental conditions may vary

Required licenses or certifications:

Can obtain through Victory Bay after hiring if not obtained prior.

• Current CPR Certification

• Narcan training

This description reflects management’s assignment of essential functions, it does not proscribe or restrict the tasks that may be assigned.