Responsibilities:

• Ability to navigate EHR to retrieve and enter documentation.
• Maintain working knowledge of common medications, including dosages and indications.
• Troubleshoot incorrect medication orders and bring to provider’s attention.
• Access UDS/Oral Swab results and relay information to provider as appropriate.
• Document all visit information as instructed by the provider.
• Knowledge of ICD-10 and CPT Codes.
• General knowledge of medical terminology, anatomy, and physiology.
• Works as a liaison with administrative and billing department to ensure accurate documentation as expressed by the provider.
• Ensures provider completes all steps of discharge process.
• Troubleshoot data entry errors and corrects or escalates to HER manager in a timely manner.
• Review phone notes and communicate with triage.
• Able to communicate directly with patient in person or by electronic method.
• Assist MA’s with workflow as needed.
• Able to assist with administrative duties such as assigning documents and clerical duties.
• Schedule appointment when appropriate

Skills:

• Proven working experience as a medical assistant, front and/or back-office experience.
• Knowledge of medical office management systems and procedures
• Excellent time management skills and ability to multi-task and prioritize work.
• Social perceptiveness and service oriented.
• Excellent written and verbal communication skills.
• Strong organizational and planning skills.
• Proficiency in MS Office and patient management software.

Requirements:

• Graduation from an accredited Medical Assistant training program or a Licensed Practical Nurse (LPN) license preferred.
• Medical Assistant experience is preferred.
• Pain management experience preferred.
• Bilingual, not required but preferred.