Description

Are you passionate about providing exceptional care to pediatric patients? Advanced Pediatric Associates is currently seeking a dedicated Scheduling Coordinator to join our team on a full-time basis. In this role, you will play a vital part in ensuring smooth clinic operations by effectively managing appointment scheduling via phone communication. Your responsibilities will include coordinating appointments, verifying clinic and insurance information, and offering support to both current and prospective patients. Upholding the highest standards of confidentiality, you will adhere strictly to APA EMR and HIPAA guidelines. This position offers a unique schedule, with four full days during the week and occasional half-day shifts on Saturdays. If you are detail-oriented, customer-focused, and thrive in a fast-paced healthcare environment, we encourage you to apply and become a valued member of our team at Advanced Pediatric Associates.

Salary Range for Scheduling Coordinator: $17.00 - $21.00 per hour, salary is commensurate with experience.

Benefits:

• Weekends Off (occasional half-day shift on Saturday morning)
• Evenings Off
• Paid Time Off (PTO), begins accruing on date of hire
• Extended Illness Bank (EIB), begins accruing on date of hire
• Benefits including medical, dental, vision, 401(k), life insurance, AD&D, and LTD (based on employee eligibility and classification)
• Accident insurance, EAP (based on employee eligibility and classification)
• Holiday Pay
• A professional and family-friendly environment

Requirements

• Minimum one year of customer service experience, preferably in a call center 
• High School Diploma or equivalent 

Must be able to:

• Effectively utilize a computer system to manage patient appointments, including scheduling, rescheduling, and canceling appointments and care according to scheduling guidelines
• Accurately input patient demographics, updates, and changes to ensure accurate billing
• Efficiently and effectively utilize phone system to ensure timely response to calls, and multiple lines
• Effectively use EMR system as required
• Communicate effectively with providers, patients, parents, APA team members, and other business associates 
• Provide excellent customer service to APA patients, families, and other team members
• Promote a friendly and positive image to internal and external customers 
• Manage complaints in a positive and timely manner
• Maintain composure in difficult situations

Advanced Pediatrics is an equal opportunity employer and prohibits discrimination and harassment of any type with regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.