Description

Job purpose

• The Patient Transporter transports patients to and from the facility in a punctual, timely and professional manner. This may include assisting patients inside and outside the facility.

Duties and responsibilities

· Greets patients, introduces self, and provides transportation in a company owned vehicle from the patient’s home to the facility.

· Establishes and maintains communication with patients and coworkers to improve quality of service and patient satisfaction.

· Respects and protects patient confidentiality by keeping sensitive patient information private.

· Follows all protocols and procedures to ensure safe delivery of patients, their possessions, supplies, etc.

· Maintains a secure and clean work environment by adhering to standards and regulations that are set forth by the facility, local and federal agencies.

· Offers comfort and support to patients and families.

· Presents a professional image and customer focus.

· Cross-trains on EMR to help check in and/or scrub schedules when needed.

· Practices teamwork by helping others willingly and communicating in a professional manner.

· Updates job knowledge by participating in educational opportunities; reading professional publications.

· Operates standard office equipment (e.g. copier, personal computer, fax, etc.).

· Has regular and predictable attendance.

· Adheres to Advanced Pain Care’s Policies and procedures.

· Performs other duties as assigned.

Requirements

Qualifications

Education: Requires a high school diploma or GED, and current CPR or BLS certification, or must be obtained within 30 days of hire.

Current driver’s license and clean record is required.

Experience: One or more years in a healthcare setting and/or transportation experience preferred

Knowledge, Skills and Abilities:

· Clear and precise communication

· Ability to operate a company vehicle responsibly

· Effectively manages day by organizing and prioritizing

· Possesses excellent customer service skills and abilities

· Protects patient information and maintains confidentiality

· Knowledge of general medical terminology

· Organizational skills and ability to identify, analyze and solve problems

· Works well independently as well as with a team

· Strong written and verbal communication skills

· Interpersonal/human relations skills

Working conditions

Environmental Conditions: Medical Office environment

Physical Conditions:

· Must be able to work as scheduled – typically from 8:00 – 5:00 M-F

· Must be able to sit and/or stand for prolonged periods of time

· Must be able to bend, stoop and stretch

· Must be able to lift and move boxes and other items weighing up to 30 pounds.

· Requires eye-hand coordination and manual dexterity sufficient to operate office equipment, etc.