OVERVIEW

Advanced Diagnostics Healthcare System is an independent, physician-led and patient-centered organization of hospitals, clinics and diagnostic centers in Texas. We are entirely focused on bringing you advanced, comprehensive care and superior patient experience. As we continue to grow, our focus is providing quality patient care by adding to our team of clinical and non-clinical professionals that work together in a collaborative manner.

JOB SUMMARY

In this role, the Business Office Manager is responsible for the daily RCM activities to maximize patient access and provider efficiency. Will also manage Patient Registration & Insurance Verification staff. In conjunction with the Administrator, this position is responsible for developing and supporting hospital and clinic processes that deliver great customer service, a superior patient experience, and high-quality care and services.

The incumbent is responsible for developing structures that best meet the goals of high-quality care and patient satisfaction. This position will involve both strategic planning and business development for future growth and expansion.

DUTIES AND RESPONSIBILITIES

SERVICE

• Oversees daily department operations, schedule, and activities. Sets priorities and functional standards, giving direction to staff as necessary to ensure the best possible delivery of service and high customer/patient satisfaction.
• Organize the workflow, proactively problem solves, anticipates needs, and manages multiple ongoing priorities.
• Works closely with Advanced Practice Providers and Physicians to keep the clinic operations running smoothly.
• Complete daily billing reconciliation including documentation and coding.
• Ensure that all co-pay (cash) collections are logged and processed appropriately.
• Responsible for auditing of clinical charts/documentation and quality
• Review checkout sheets for proper documentation and referral measures.
• Responsible for minimizing clinic/provider driven patient rescheduling.
• Drives department service standards and activities to impact department and/or system score for patient/customer-based satisfaction, through role modeling and fostering accountability.
• Serves and actively participates on various entity committees as a voice for the department.
• Manages the daily business operations including purchasing, and marketing.

LEADERSHIP

• Maintains a continuous physical presence within the clinical practice and responds to requests for assistance.
• Creatively identifies opportunities for improvement in all aspects of practice.
• Facilitates patient flow communication and problem resolution.
• Assists with implementation of policies and programs.
• Serves as resource person and role model for staff.
• Encourages participation in practice activities.

ACCOUNT MANAGEMENT

• Ensures appropriate information is gathered and transmitted in support of billing functions.
• Strong analytical skills, problem solving and critical thinking
• Outstanding written and verbal communication and computer skills

STAFF MANAGEMENT

• Promptly interviews, hires and orients non-clinical staff.
• Objectively evaluates/documents performance of personnel and takes corrective action.

MAINTENANCE of ENVIRONMENT & SECURITY

• Identifies and promptly addresses unsafe practices and other safety issues in medical practice.
• Ensures staff participation in all fire safety, infection control and other mandatory training.

REQUIREMENTS

• High School Diploma or GED Required, Associate or higher degree preferred.
• Minimum of two (2 ) years’ experience in healthcare, preferably in an acute care setting.
• 2 Years’ experience Supervisor / Management Experience to include 2 yrs Clinic, Business Office Management
• 3-5 Years experience working with Insurance Verification, Patient Access
• 5 Years’ experience in Healthcare preferred
• Knowledge of continuous process improvement concepts and practices.

• Strong written and verbal communication skills
• Ability to work well under pressure.
• Proficient with Microsoft Office Suite and ability to master practice management software.
• Bilingual preferred not required.

EDUCATION

• High School Diploma or GED Required, Associate or higher degree preferred.
• 5 Years’ experience in Healthcare to include 2 yrs Clinic, Business Office Management

CERTIFICATION, LICENSURE

• N/A

KNOWLEDGE SKILS AND ABILITIES

• Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations.