Job Description:

The applicant must have the following qualifications: completed a GED or be a high school graduate, good organizational skills, be detailed oriented, communicates clearly and politely with customers, referral sources and other health care team members.

Job Responsibilities:

• Knowledgeable of and adheres to all applicable AMS policies, procedures, and patient protocols.
• Compliant with government regulations, professional standards and safety of equipment.
• Conducts him/herself as a professional representative of AMS, bearing in mind that his/her conduct and appearance are a reflection of the entire organization.
• Promotes and maintains a company environment which is in compliance with federal, state, and local regulatory agencies.
• Develops technical knowledge of the products/services provided by AMS and is able to provide information of same to others upon request.
• Verify insurance eligibility, benefits, exclusions, etc. & discuss co-payments with patients
• Obtain prior authorizations for supplies as needed
• Knowledgeable of insurance rules and regulations, community resources, and supplies used by the department.
• Perform cost analysis' on each order drop shipped
• Answers telephone according to AMS policy.
• Follows through with patient drop ship orders in a timely manner.
• Works as customer service as necessary to cover vacancies as needed.
• Performs other duties as assigned.

Continuing Education:

• Attends educational workshops and in-services
• Reviews journal literature
• Attends in-services on new products and technology
• Avails self of audio and video tapes.

Qualifications and Skills:

• Strong customer service experience
• Experience with Durable Medical Equipment is a plus
• Being able to multitask in a fast-paced environment

Job Type: Full-time

Pay: $16 per hour

Expected hours: 40 hours per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance
• Paid time off

Schedule:

• 8 hour shift
• Monday - Friday

Experience: Customer Service 3 years (preferred)

Work Location: In person

Job Type: Full-time

Pay: $16.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Vision insurance

Compensation package:

• Hourly pay

Schedule:

• 8 hour shift
• Monday to Friday

Ability to Commute:

• Howell, MI 48843 (Required)

Ability to Relocate:

• Howell, MI 48843: Relocate before starting work (Required)

Work Location: In person