Job Summary:

We are seeking a dedicated Inbound Support Agent to join our Customer Support team. The ideal candidate will be responsible for providing exceptional customer service and technical support to our clients. This role requires excellent communication skills, problem-solving abilities, and a strong customer-centric approach.

Responsibilities:

• Respond to inbound customer inquiries via phone, email, and chat
• Troubleshoot technical issues and provide solutions to customers
• Ensure customer satisfaction by resolving issues in a timely and efficient manner
• Document customer interactions and maintain accurate records
• Collaborate with team members to improve processes and procedures

Qualifications:

• Excellent communication skills, both verbal and written
• Strong problem-solving abilities and attention to detail
• Ability to work well under pressure and in a fast-paced environment
• Basic knowledge of computer systems and software applications