You haven't searched anything yet.
Job Title: Patient Intake Specialist – Call Center
Location: Advanced Center for Orthopedics & Sports Medicine
Job Type: Full-time
Job Summary:
We are seeking a motivated and detail-oriented individual to join our orthopedic practice as a Call Center Representative. In this role, you will be responsible for handling incoming calls from patients, scheduling appointments, answering inquiries, and providing exceptional customer service. The ideal candidate will have excellent communication skills, a compassionate demeanor, and the ability to work efficiently in a fast-paced environment.
Responsibilities:
1. Answer incoming calls from patients and assist with scheduling appointments.
2. Provide information about our orthopedic services, procedures, and insurance coverage.
3. Address patient inquiries, concerns, and complaints in a professional and empathetic manner.
4. Verify patient information, update records, and ensure accuracy of data.
5. Coordinate with medical staff and other departments to facilitate patient care and resolve issues.
6. Follow up with patients regarding appointment reminders, confirmations, and rescheduling as needed.
7. Maintain confidentiality of patient information and adhere to HIPAA regulations.
8. Collaborate with team members to achieve departmental goals and deliver exceptional patient experiences.
Qualifications:
1. High school diploma or equivalent required.
2. Prior experience in a call center, customer service, or healthcare setting is a plus.
3. Excellent verbal and written communication skills.
4. Strong organizational and multitasking abilities.
5. Proficiency in using computer systems and electronic medical records (EMR) software.
6. Knowledge of medical terminology and orthopedic procedures is desirable but not required.
7. Ability to work independently and as part of a team in a dynamic environment.
8. Compassionate, patient-focused attitude with a commitment to delivering high-quality service.
Job Type: Full-time
Benefits:
Schedule:
Work Location: In person
Full Time
$38k-49k (estimate)
05/18/2024
09/12/2024
advancedcenterfororthopedics.com
Owensboro, KY
<25
The job skills required for Call Center Representative include Customer Service, Call Center, Scheduling, Communication Skills, Written Communication, Computer Systems, etc. Having related job skills and expertise will give you an advantage when applying to be a Call Center Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Call Center Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Call Center Representative positions, which can be used as a reference in future career path planning. As a Call Center Representative, it can be promoted into senior positions as a Contact Center Representative IV - Inbound that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Call Center Representative. You can explore the career advancement for a Call Center Representative below and select your interested title to get hiring information.
If you are interested in becoming a Call Center Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Call Center Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Call Center Representative job description and responsibilities
Call center representatives must be professional throughout each phone call and to other call center employees.
02/12/2022: La Crosse, WI
Therefore, call center representatives should be open to work rotational shifts and adapt to a flexible work schedule.
01/09/2022: High Point, NC
A successful Call Center Representative must have an excellent attitude towards their work and empathy for their customers' needs.
12/14/2021: Galveston, TX
The representatives should also use their problem-solving skills to resolve customer queries effectively.
01/05/2022: Sioux City, IA
The Call Center Customer Service Representative must be able to deliver outstanding customer service to ensure customers receive the best customer service experience.
12/26/2021: Greensboro, NC
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Call Center Representative jobs
Working as a call center representative requires a fast typing ability.
12/22/2021: Orange, CA
Perfect for Call Center Representatives with two to five years of experience.
12/20/2021: Roanoke, VA
Due to the sensitivity of the call type, all representatives will be required to pass a Personnel Security suitability determination and adhere to strict privacy policies.
02/10/2022: Greenville, MS
Excellent follow through skills, responding timely to phone calls, tasks, and projects; accuracy and attention to detail are a must.
02/28/2022: Jamestown, NY
Previous call center experience preferred but not required.
12/17/2021: Greenville, MS
Step 3: View the best colleges and universities for Call Center Representative.