The Client Service Representative role is an absolutely crucial role at AAC. Currently we are hiring at our 24/7 emergency practice located at 2120 Pimlico Drive. The CSR is responsible for:* Managing 6 phone call lines with the team* Scheduling appointments* Check patients in/out* Process payments* Discuss payment alternatives with clients* Collect all important client information* Help pet owners identify pet emergencies* Fax patient charts as needed* Contact owners as necessary with bloodwork results (within normal limits)* Document client communications* Note client prescription requests in Cornerstone* Restock office supplies, restock coffee bar, help clean exam rooms* Run end of day reports* Educate clients on basic pet needs (prevention, food, etc.)* Handle cash transactions* Maintain a clean reception areaBenefits:* Health Insurance / Dental and Vision* Paid time off* Simple IRA Retirement with matching * Opportunity for advancements* Opportunity for Bonuses* Company scrubs* Three free annual wellness visits and % off discount on services

Requirements/Responsibilities
Qualifications:The ideal candidate for this role will experience in the client service field.Skills Required:* Active listening* Attentiveness* Conflict resolution* Excellent written and communication skills* Ability to learn quickly in a high-volume and fast-paced environment* Experience within veterinary industry or similar fieldSchedule Requirements:To be considered you must have a flexible schedule and be willing to work someweekends and volunteer for holidays.