Position Summary

Advance Community Health is looking for a hardworking and enthusiastic member to add to our growing behavioral health team.

The primary purpose of the Behavioral Health Coordinator is to assist the behavioral health department with providing comprehensive care and coordination of services. The Behavioral Health Coordinator will be responsible for assisting the behavioral health team with patient check-ins, care management and connection to resources. As a Behavioral Health Coordinator you will engage in face- to-face quality customer service to all patients and coworkers while accurately organizing, processing, and completing all patient registration, medical records, and referral duties. This position will serve to provide quality and patient-focused healthcare.

Essential Duties and Responsibilities

• Assist with managing behavioral health provider schedules and daily appointments
• Schedule, confirm, reconfirm, and reschedule patient appointments when necessary.
• Initiate outreach and patient follow up to patients who have been referred for behavioral health
• Manage and maintain behavioral health referral list
• Support behavioral health providers with case management for identified patients
• Assist with triaging of behavioral health calls to for patients in need of behavioral health follow up
• Complete screening using PHQ,GAD and other screening tools as needed
• Cultivate and nurture strong relationships with external partners, ensuring their needs are understood and addressed effectively.
• Register each patient by obtaining, verifying, and inputting all required information accurately into the Electronic Health Record (EHR).
• Collect and correctly post payments in accordance with ACH Cash Management protocols.
• Accurately balance and close out cash drawer daily; make deposits as needed.

Other Duties Assigned

• Performs other duties as assigned or become necessary by supervisor

Supervisory Responsibility

• None

Education and Experience

• Minimum of High School Diploma or GED.
• 1-2 years related experience working as a receptionist or front desk
• Previous knowledge and experience working with behavioral health, substance use or IDD required
• Experience working with a Medicaid population is preferred.
• Experience with working with a population that seeks challenges with social determinants of health
• Bilingual preferred
• Experience with crisis management
• Strong computer skills with knowledge of Microsoft Word, Excel
• Excellent organizational skills

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Tasks, duties, and responsibilities, as listed in this position description, are not exhaustive. The Organization, at its sole discretion and with no prior notice, may assign other tasks, duties, and job responsibilities. Equivalent experience, skills and/or education will also be considered, so qualifications of incumbents may differ from those listed in the Position Description. The Organization, at its sole discretion, will determine what constitutes as equivalent to the qualifications described above. Further, nothing contained herein should be construed to create an employment contract. Occasionally, required skills/experiences for jobs are expressed in brief terms.