Job Description

Job Description

An ISO Assistant General Manager is a professional level sales and entry level management position responsible for supporting basic and advance functions of a strategic account business. Individual must be committed to inspiring our team, helping our Strategic Account customers succeed and growing our business with integrity. 

The role requires understanding of store systems, automotive systems, parts knowledge and has the ability to identify, troubleshoot and project assist for a strategic account customer. Responsible for developing and maintaining Professional Customer relationships and program growth. Is accountable for achieving financial metrics and maintaining service standards. Position is non-exempt and requires an open availability including days, nights and weekends based on the needs of the business.

Primary Responsibilities

• Achieve overall service objectives
• Manage and grow Professional Customer relationships/sales, including building and holding team accountable to executing Customer action plans
• Coaching, scheduling and engagement of store Team Members
• Assist ISO GM in ensuring the execution of all inventory and operational standards
• Coach Team Members to deliver on Customer expectations
• Manager on duty responsibilities (touch base/coaching, phone mgmt., task assignment and completion, safety, open/close duties)
• Assist ISO GM with leading change management
• Embrace diversity and foster a respectful environment for both Customers and Team Members

Secondary Responsibilities

• Assist District/Region in other functions upon request

Success Factors

• Friendly communication
• Ability to locate and stock parts
• Safety knowledge and skills
• Ability to become ASE P2 certified or ASE ready equivalent
• Ability to execute product quality recommendations
• Advanced parts lookup and sourcing
• Ability to source from numerous places including special order, FDO, second source, etc.
• Ability to execute and train all store operational processes and procedures
• Ability to execute and train inventory systems and store equipment
• Ability to execute and train POS and Parts lookup systems
• Ability to review and analyze P&L statement
• Ability to build and grow relationships with Professional Customers

Essential Job Skills Necessary for Success as an ISO Assistant General Manager

• Working knowledge of automotive systems preferred
• Speak and write English (Spanish a plus); communicate effectively and build strong relationships with Professional customers, peers and upper management
• Use Microsoft software effectively (Word, Excel required; PowerPoint preferred)
• Calculate figures and amounts such as discounts, percentages, sales increases, and gross profit percent
• Ability to review and analyze business reports, such as profit and loss statement (P&L)
• Hold others accountable, inspect work quality and give feedback in a way that is inspiring
• Ability to work an assortment of days, evenings and weekends as needed

Prior Experience that Sets an ISO Assistant General Manager up for Success

• 2-3 years of experience managing a team of 10 - 20 Team Members in a fast-paced and highly dynamic retail or inside sales environment
• Successful experience managing profitability; proven financial and business acumen

Education

High school diploma or general education degree (GED), Bachelor’s degree in business or a related area preferred.

Certificates, Licenses, Registrations

• Must have a valid driver's license
• ASE certification preferred, but not required

Physical Demands

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job, with or without reasonable accommodation. While performing the duties of this job, the employee will predominantly be walking or standing. The employee is required to be able to talk and hear, and use hands and fingers to handle or feel; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds.

Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job, with or without reasonable accommodation. While performing the duties of this job, the employee is usually working inside; however, they will occasionally be outside and exposed to various weather conditions when visiting a customer account. The employee is also occasionally exposed to moving mechanical parts; high, precarious places; toxic or caustic chemicals; risk of electrical shock; explosives; and vibration. The noise level in the work environment is usually moderate.

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