Position Summary

The DTM position is a multi-faceted, hands-on role responsible for performing Center Sales Manager (CSM) responsibilities while also managing the training needs of the division. This is a customer-facing position in locations that offer financial products such as but not limited to: secured and unsecured loans, money transfers, and card services. The DTM is responsible for the effective operation and continued growth of the Center with direction from the DDO while also providing training and leadership to all divisional employees. This position ensures that each team member with the division is trained in all procedures, policies, products, and programs. Exceptional customer service, attention to detail, patience, adaptable to and a champion of change, comfortable role playing (practicing) in front of others, and a passion for sales and training is a must. This is a performance based position as measured by the center’s results.

The DTM will increase overall performance, productivity, and profitability and, is responsible for building sustainable customer relationships with successful delivery of customer service and monitoring/measuring customer satisfaction. The DTM will also promote employee engagement, teamwork and job satisfaction through continued coaching and development. Furthermore, this individual will train all divisional new hires, ensure completion of companywide trainings, and assist the DDO as needed in the training of new company initiatives.

Job Responsibility

Relationship Building /Customer Experience: Build strong relationships with current and prospective customers, in person, in the market and over the phone. Monitor and measure customer satisfaction. Take the lead on case management for delinquent accounts.

Job Responsibilities Cont.

Education Required

High School Diploma or equivalent required; some college preferred.

Experience Required

Prior management and training experience required, preferably 2 years and in a multi-site environment. Working knowledge of P&L, sales, collections, and cost controlling measures.

Knowledge Required

Knowledge of P&L, collections, and cost controlling measures; strong math skills, including the ability to count cash; strong time management skills; professional verbal communication by phone, email, and in person; ability to read, write, evaluate, and apply complex and detailed information; may work alone; ability to interact professionally and exhibit appropriate social skills; ability to negotiate payment terms and effectively communicate loan requirements; ability to understand and ensure compliance with policies, procedures, and laws governing our industry/business and employees; ability to maintain composure in stressful situations; ability to follow procedures in the normal course of business and in stressful situations; ability to develop and maintain business relationships.

Physical Requirements

Standing for long periods of time; sitting occasionally; walking, including extended distances; bending; squatting; kneeling; pushing/pulling; reaching; twisting; frequent lifting of less than 10 lbs., occasional lifting of up to 20 lbs.; driving and having access during the workday to an insured and reliable transportation in order to complete tasks including, but not limited to, banking, marketing, and providing staffing coverage within the division; exposure to outdoors limited to elements that the ordinary person would be exposed to at that time; typing; data entry; grasping; transferring items between hands and/or to another person or receptacle; housekeeping/cleaning (vacuuming, dusting, cleaning windows, bathroom, etc., including exposure to cleaning chemicals); use of office equipment to include computers; be physically present at, and complete the physical requirements of the position at any center within the division (distance varies by division).

Competencies

Travel

Must have a valid driver’s license and access to insured, reliable transportation. Ability to travel (potentially driving long distances in one day) within division for marketing, collections, staffing, special events, and banking responsibilities.

Attire

The Company offers employees the option of wearing, polos, blouses, collared shirts, sweaters or other professional attire with slacks or jeans and appropriate shoes. Employees should dress accordingly to their business.

Other

Must be 18 (except in AL where the age requirement is 19), eligible to work in the USA, and able to successfully complete all post offer screens, including a criminal background check, MVR, credit check where required by state law, and reference check. Regular and punctual attendance is required. Schedules may be changed as needed to accommodate business needs. Overtime may be required. Must meet all applicable state and local regulatory requirements. In some states, you may be required to become a notary upon request (at the Company’s expense).