Position Title:  Store Associate

Department:  Retail

Reports To (Title): Store Manager 

Position Type: FLSA - Non-Exempt 

Supervising Staff: NO

Location: Pequannock Pompton Plain, NJ

* For a limited time you will receive a $500 signing bonus after 90 successful work days PLUS earn weekly bonuses for meeting your store goals*

 (Offer available in select locations)

GENERAL PURPOSE: 

The Store Associate is responsible for all functions of Production, ensuring the efficient and effective flow of merchandise from the stockroom to the sales floor. The Store Associate is to be a “Goodwill Ambassador” and is expected to role model Goodwill’s mission in all actions and interactions in order to create a positive customer-centric experience.

ESSENTIAL FUNCTIONS: 

• Have a friendly customer service attitude.
• Consistently achieve brand productivity standard for donation processing, replenishment and clearance pulls. 
• Maintain stockroom standard operating procedures (SOP) to support efficient and effective handling and placement of merchandise, visual props, marketing and fixtures in order to maximize sales and productivity.
• Execute efficient and effective donation processing by executing sorting, tagging and pricing to standard; track and communicate units/racks per hour productivity to store leadership.
• Support, understand and adhere to Goodwill NYNJ visual and operational standards in order to maximize merchandise presentations when flowing product from the stockroom to the sales floor.
• Partner with store leadership to ensure all aspects of replenishment are properly executed to include: Fill the floor, recovery of the floor, merchandise rotation, and merchandise adjustments. 
• Engage in, maintain and support safety standard on sales floor and in the stockroom; communicate safety concerns to store leadership.
• Engage all customers and donors, providing best in class customer experience.
• Share Goodwill NYNJ mission with our donors while attending the donations area, providing an exceptional customer experience and showing appreciation for their donation by handling with care.
• While acting as the Donation Attendant, provide a donor receipt, presort all donations to Goodwill NYNJ standard, ensuring product is properly prepped for processing by the Stock team. 
• Adhere to all Goodwill and personnel policies and procedures; follow good safety and security practices including reporting safety hazards and injuries to the Store Manager, HR, and/or Job Coach if applicable. 

DAILY ACTIVITIES:

1. Donations 
   • Greet customers and donors within 30 seconds of entering with a friendly and positive attitude and offer to assist with donation if needed. 
   • Offer a receipt for donations and educate every customer about applicable literature. 
   • Keep the inside/outside of the donation area, neat clean, and organized. 
   • Thank every customer for their donation and invite them to return. 
   • Facilitate contactless donation process by ensuring that blue bins/cages are set up directly inside the donations area for stores with a separate donations entrance and that blank receipts will be available for donors on small table in donations area. 
   • Follow policy for safe handling of product for processing of donations upon receipt. 
   • Maintain count on donors on tracking tool. 
2. Sorting & Grading 
   • Separate donations of textiles, homewares, electronic, shoes and accessories out of bins and cages onto processing tables, conduct a quality check, and organize items into containers. 
3. Sizing & Hanging 
   • Neatly hang garments on racks according to size and garment category, and to preserve their shape 
4. Tagging & Pricing 
   • Tag items with the appropriate color of the week and price category, and place barb to avoid damage of product; price with colored stickers depending on item type. 
5. Pushing and Placing
   •  Push racks, carts and totes of product to the sales floor and place product onto fixtures. 

*Activities are subject to change to meet business needs with management approval* 

QUALIFICATIONS:

• 1 year of Retail or Customer Service Experience preferred. 
• Previous Stock experience required. 
• High School Diploma, equivalent or combination of education/experience required. 

SKILLS REQUIRED:

• Proven ability to drive and exceed individual and store results. 
• Proven ability to build lasting relationships with customers and colleagues.
• Ability to adapt to and engage with different customers. 
• Strong communication skills with customers, sales leadership team and colleagues.
• Demonstrated collaborative skills and ability to work well within a team.
• Ability to receive feedback and take action when appropriate.
• Accuracy and attention to detail required.
• Ability to work a flexible schedule based on business needs which includes, evenings, weekends and holidays.
• Ability to handle multiple tasks while working in a fast‐paced and deadline‐oriented environment. 

*In addition to the functions described above, this role may include other responsibilities and duties as assigned on occasion, based upon Goodwill NYNJ needs or requirements.

Note: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. 

WORKING ENVIRONMENT:

List of materials and equipment used are Computers, faxes, copiers, phones. 

Travel requirements are minimal 

HAZARDOUS EXPOSURE CATEGORY: “X” in the appropriate category for the role. 

I. ____X_____ involves an inherent potential for contact with blood, body fluids or tissues. Appropriate
 protective measures are required for every employee engaged in Category I
 tasks. 

II. __________ Involves no exposure to blood, body fluids, or tissues, but potential exposure in usual
 work. Employees performing Category II tasks don’t need to wear protective equipment, but they should be prepared to put on protective equipment on short
 notice. 

III. __________ involves no exposure to blood, body fluids, or tissues, although situations can be
 hypothesized under which anyone, anywhere, might encounter potential exposure
 to body fluids. 

PHYSICAL REQUIREMENTSLIFTING REQUIREMENTS- “X” in the appropriate level for
the role.

1. _____Sedentary work-Exerting up to 10 pounds of force occasionally and/or a negligible
 amount of force frequently to lift, carry, push, pull or otherwise move
 objects, including the human body. Sedentary work involves sitting most of the
 time, but may involve walking or standing for brief periods of time. Roles are
 sedentary if walking and standing are required only occasionally and all other
 sedentary criteria are met. 

2. _____Light work-Exerting up to 20 pounds of force occasionally, and/or to 10 pounds of
 force frequently, and/or a negligible amount of force constantly to move
 objects. Physical demand requirements are in excess of those for sedentary
 work. 

3. _ __Medium work-Exerting 20 to 50 pounds of
 force occasionally, and/or 10-25 pounds
 of force frequently, and/or greater than negligible up to 10 pounds of force
 constantly to move objects. Physical demand requirements are in excess of those
 for light work. 

4. __ X __Heavy work-Exerting 50 to 100 pounds of force occasionally, and/or 25-50 pounds of
 force constantly to move objects. Physical demand requirements are in excess of
 those for medium work. _____Very heavy work-Exerting
 in excess of 100 pounds of force occasionally, and/or in excess of 50 pounds of
 force frequently, and/or in excess of 20 pounds of force constantly to move
 objects. Physical demand requirements are in excess of those for heavy work. 

Our Vaccination Policy

Beginning August 13th for Good Temps employees, volunteers and interns who work in residential and congregate settings, and beginning August 27th otherwise, all Mission Services and Administrative employees, volunteers, interns, contractors, and visitors to any Mission- related or Admin location in NY or NJ are required to provide either one-time proof of vaccination, or weekly proof of a negative COVID-19 test in order to be able to continue to work.

All unvaccinated employees, volunteers, interns, contractors and visitors MUST wear masks.

Employees, volunteers, interns, contractors, and visitors must be fully vaccinated in order not to have to present weekly proof of negative testing. However, if an individual has one dose by August 13th, 2021 or August 27"., 2021, depending on their program, they do not need to submit weekly proof of negative testing as long as proof of the second dose, if needed to complete vaccination, is provided within one (1) month (30 days). If no proof is provided, weekly testing will be required once that month elapses.