Day to Day Responsibilities:

o Responds to client inquires and concerns. Ensures timely and quality service delivery to clients. Follows up with clients to ensure customer satisfaction.

o Creates work orders and assigns work orders to multiple technicians, subcontractors and vendors. Communicates work orders to technicians and assists management in resolving problems.

o Provides reports on open and closed work orders and checks status with the appropriate technician or vendor.

o Maintains files on work orders, proposals, and department files.

o Creates vendor files and checks accuracy on completed paperwork submitted

o by vendors.

o Trains vendors on work order and billing procedures. Processes invoices and ensures proper cost center coding.

o Assists with the inspections on the facility campus.

o Uses pc and/or PDA for work order system, email, ESS and training.

• Years’ Experience Required: 2 years

• Education Requirements: High School Diploma or GED

• Systems/Software Proficiencies: MS Outlook, Work order systems (Service Insight preferred), SharePoint

• Certifications: N/A

• Top Must have Skills:

***Customer Centric - following up, able to de-escalate, white glove approach, how can I help attitude

o High level of professionalism - Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor. Ability to effectively present information to an internal department and/or large groups of employees

o Ability to effectively process and triage work orders with a high attention to detail - Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence

o Ability to interface with clients and vendors on an operational basis.

o Ability to understand and carry out general instructions in standard situations. Ability to solve problems in standard situations. Requires basic analytical skills.

o Problem-solving and can do attitude

Job Type: Contract

Salary: From $20.00 per hour

Work setting:

• In-person

Application Question(s):

• Interview Availability for next 2 weeks

Ability to Relocate:

• Palo Alto, CA 94301: Relocate before starting work (Required)

Work Location: In person