JOB DESCRIPTION

SUMMARY

Coordinates, administers and performs the quality function of an engineering and technical nature to ensure product quality and reliability at minimum quality costs. Assumes a responsible leadership role in the successful launch of new programs. Serves as the main quality point of contact for intracompany and external customers. Leads technical support and resolution of quality related issues.

DUTIES AND RESPONSIBILITIES

Customer Relations

• Promote good customer relations by consistently providing premier customer satisfaction with a professional and friendly appearance and demeanor, can-do attitude, and willingness to help at all times.
• Provide fast response to customer problems, to include coordination of sorting/rework at customer site.

Problem Solving & Corrective Action

• Provide timely feedback to the company regarding customer concerns.
• Participate with and/or direct problem-solving teams to resolve build and customer quality problems, with emphasis on systematic problem prevention.
• Provide thorough root cause analysis and permanent corrective action using 8-discipline (8D), 5-whys (5W), Ishikawa (fishbone) analysis, is/is not, six-sigma, design of experiments (DOE), measurement systems analysis (MSA), and other structured problem solving techniques.
• Analyze results of structural testing failures to determine root cause and corrective action.
• Work with component and tooling/equipment suppliers to improve products and resolve manufacturing problems; may involve travel to customer or supplier location.

Production Quality Support

• Train quality and production personnel in quality requirements relating to specific programs, including proper use of control charts; utilize MSA & DOE when required.
• Set up statistical process control (SPC) on manufacturing floor utilizing proper control charts; monitor and react to out-of-control conditions.
• Prepare written material for training or information (Quality Alerts, 8D, etc.).
• Maintain all part-specific documentation as outlined by AIAG, including:
• Gauge instructions
• Operator/quality check sheets
• Receiving inspection check sheets
• Control plans
• Process failure mode effects analysis (PFMEA)
• Process change notices
• Continuously improve process and product quality.

New Product Introduction

• Support product introduction process in plant-related activities, including prototype fabrication and delivery.
• Prepare and submit PPAP documentation per AIAG guidelines and IATF & business operating system (BOS)/quality management systems (QMS) requirements.
• Transfer print information, such as critical/significant characteristics and traditional/geometric tolerances to control plans, PFMEAs, and gauge concepts.
• Develop gauge concepts and procure gauges for specific programs.
• Support tooling and equipment runoffs as required.

Business Management

• Understand and adhere to BOS/QMS guidelines, methodologies, and requirements.
• Participate in Simultaneous Development Teams.
• Participate in internal audits as required.
• Perform other assignments as required

QUALIFICATION REQUIREMENTS

• Thorough knowledge of 8D process with emphasis on root cause analysis & systematic problem prevention
• Ability to resolve customer issues with a high sense of urgency through customer interaction, facilitating team participation and effective root cause analysis.
• Ability to use Microsoft Office, engineering graphics, statistical (Minitab or equivalent), & database software.

EDUCATION AND EXPERIENCE

• 4 Year Technical or Bachelor's Degree, preferably in Engineering or Engineering Technical field; ASQ certification is a plus.
• Minimum 5 years as Quality Engineer role, preferably in high volume manufacturing environment; 3 years automotive with Customer Experience.

LANGUAGE SKILLS

• Ability to read, write, comprehend, and speak in English language.
• Excellent written and verbal communication skills; including ability to present to small groups.
• Able to work with Customer in Mexico, Canada and USA.

MATHMATICAL SKILLS

Thorough knowledge of SPC techniques and applications, including DOE & MSA.

REASONING ABILITY

Solid understanding of structured problem solving methodologies, including 8D, 5W, Ishikawa (fishbone) analysis, is/is not, six-sigma, etc., with emphasis on systematic problem prevention.

General understanding of structural testing and analysis of results including determination of failure modes; ability to analyze results of structural testing failures to determine root cause and corrective action.

OTHER SKILLS AND ABILITY

• Working knowledge of blueprint reading, including GD&T, gauging, and measurement systems.
• Familiarity with automotive quality systems methodology and requirements, including IATF 16949.
• Demonstrated ability to provide effective quality direction to new program launch.
• Balance team and individual responsibilities; exhibit objectivity and openness to others' views; contribute to building a positive team spirit.

PHYSICAL DEMANDS

The physical demands described above are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

PRIMARY LOCATION