Adient Aerospace is a Joint Venture between Adient and Boeing. Boeing brings a deep knowledge of Aerospace, and Adient is the world’s leader in automotive seating. At Adient Aerospace, it is our mission to deliver innovative seating design through precise operational excellence, resulting in a superior customer experience. We bring the right pieces together, in precisely the right way, at precisely the right time.

Adient Aerospace is looking for a Lead Field Service Technician to join our team in Huntington Beach, California. This is an on-site position and you must live in or be willing to relocate to Southern California. We look for highly proficient individuals who are collaborative, value diversity, enjoy working as a team, and share our passion for success. We invest in our employees with opportunities for professional development and offer competitive benefits.

Are you the right piece to complete our puzzle?

JOB SUMMARY

The Lead Field Service Technician is responsible for providing on-site support at Boeing FAL for Adient Aerospace. The Lead Field Service Technician provides technical support to The Boeing Company and various airline customers during the build of an aircraft specific to installation issues, damaged parts, reworking pickups, cosmetic defects and any customer relations issues. The position requires sound technical judgment and problem-solving skills to generate innovative solutions and to adapt to failures and issues. This position will work under general supervision and reports to the Product Support Manager.

SUMMARY OF JOB DUTIES - Essential Functions(Other duties and projects may be assigned or requested.)

Reasonable accommodation may enable individuals with disabilities to perform essential functions.

• Serves customers by providing on-site support to Boeing and airline customers during the build of an aircraft specific to installation issues, damaged parts, reworking pickups, and cosmetic defects.
• Performs rework in the areas of receiving, BFE, factory and flight line relating to all Boeing built Aircraft's. Ensuring that all rework preformed at Boeing adheres to Adient Aerospace drawing and specific rework instructions.
• Handles moderately complex issues themself and refers highly complex issues to the Product Support Manager.
• Reworks and stamps pickups on all seat class types written by Boeing and airline customers during the build of the aircraft.
• Replaces and troubleshoots faulty electronic components and other damaged parts, adjusting misaligned panels and trim pieces, and provides assistance to Boeing seat installation team.
• Sustains a high-quality level of workmanship at all times.
• Responds promptly to all communication and maintains good rapport with Boeing personnel and customers.
• Follows Adient Aerospace and Boeing safety guidelines or processes.
• Submits part order requests and understands the POA / SOA process at Boeing and Adient Aerospace.
• Escorts Adient Aerospace guests and/or technicians safely around Boeing facilities.
• Attends Boeing’s daily stand-up/tie-in meeting.
• Adheres to Boeing and Adient Aerospace’s training requirements that relate to Flight line, Safety and other course overviews throughout the year.
• Coordinates verbally with QA's, Engineers, Product Support Manager, Technicians and other key Boeing and Adient Aerospace personnel on a daily basis.
• Performs other duties as assigned.

GENERAL QUALIFICATIONS – Education, Knowledge, and Experience

Education:

• High School Diploma or equivalent required. Associate degree in a related technical field preferred

Experience:

• 2 years of Aircraft Service experience related to troubleshooting and repairs on Aircraft interiors required.

Skills:

• Knowledge of Adient Aerospace passenger seating product preferred.
• Basic knowledge of CMM's, drawings and other important technical documents.
• Mechanical ability with hand and power tools.
• Basic computer knowledge and familiarity with MS office applications.
• Proficient using smart phones / tablets to send emails, pictures and other applications.
• Ability to work efficiently in stressful situations.
• Follow instructions and complete jobs in a timely manner.
• Excellent customer service and communication skills, verbally and written.

Preferred Skills/Experience:

• Microsoft Office proficiency (i.e., Excel, Word, Outlook, Excel)

Other:

• Must have the availability to work various hours, after hours and weekend as needed.
• Must have ability to maintain multiple tasks simultaneously, including the ability to manage assignments from more than one customer during any given day.
• Willing to travel to other Boeing FALs in other states and other international Adient Aerospace sites.
• Valid driver's license, clean driving record and the ability to obtain a passport.

SUPERVISION PROVIDED TO THE POSITION

• This position will work under general supervision and reports to the Product Support Manager.

LEADERSHIP RESPONSIBILITY

• N/A

PROBLEM SOLVING

• Handles moderately complex issues themself and refers highly complex issues to the Product Support Manager.

LANGUAGE SKILLS

• Communicate clearly and effectively in English, both verbally and in writing.

BENEFITS / COMPENSATION

Adient Aerospace offers competitive wages and benefits to recognize employees for their work. Actual salaries will vary depending on experience and geographic location.

Salary Range Transparency: $28 - $32 per hour, depending on candidate qualifications

Featured Benefits:

• Generous 401(K) matching with immediate eligibility and vesting
• 3 weeks of Paid Time Off
• 12 paid holidays
• Affordable health care plans for yourself and your family
• And so much more!

Other Perks

• Potential for growth within organization
• Supportive workplace environment with a team-oriented culture