How we do it

Adelman is a leading global travel management company headquartered in Milwaukee, WI, USA. Adelman Travel Management is unique in the industry as a provider of outsourced travel management services for companies of all sizes, providing both high-touch and high-tech services and solutions. We deliver the broadest array of customized reservation and ticketing services, best-in-class technology, digital booking and reporting solutions and bottom line savings. With over 30 years in the business, our future could not look brighter. We're moving faster than ever and introducing new products, services, and strategies to bring greater value to our business customers. Our customers’ success expands our success, so we put heart and soul into helping them achieve results that exceed all expectations.

The Adelman Culture 

At Adelman Travel we believe in thinking and doing things differently. Our focus is to make our clients incredibly successful. We do this by providing our clients with outstanding service, insight, and technology, allowing them to devote 100% of their attention to their core business. We are never satisfied until every customer is a Fan!

If you share in this same passion and commitment to greatness and would like to join a team of fully engaged, energized, talented and fun people, we’d love to hear from you.

Position Overview

Looking to start a career selling travel? Adelman Travel’s Food & Wine Trails division is seeking a self-motivated, sales-driven, and customer-focused vacation agent who is passionate about travel and making their client’s dream trip a reality. In this position you will make an impact by utilizing your exceptional customer service skills and learned travel industry knowledge to fulfill inbound leads for group travel services, domestic and international, for new and repeat clients. 

This full-time position is located at our Springfield, MO office. Adelman will consider hybrid and virtual opportunities for candidates with some previous experience.

How you’ll “move the needle”

• Tap into various resources to calculate costs, deliver quotes, and book travel reservations (air, car, hotel, packages, etc.) 
• Elicit customer travel needs by way of thorough conversation and analyze procured information to provide client with the best available deals.
• Supply customers with relevant information such as local customs, points of interest or foreign country regulations.
• Secure and drive client sales and retention through exceptional customer service, building relationships and obtaining referrals; cross-sell additional products.
• Build, maintain, and update client profile including marketing preferences.
• Provide guidance and impart travel information to travelers, such as passport, visa, and inoculation requirements, customs regulations, and currency exchange rates. 
• Facilitate payment process, maintain balances, and invoice reservations in compliance with company policy.
• Utilize various methods to stay current on industry training modules and events related to tour operators, cruise lines and destinations. 

Ideal experience and talent:

• One plus years of excellent sales and customer service skills to create Fans and repeat customers.
• Outstanding communication skills, with the ability to listen to and understand customer needs to offer the best solution.
• Strong interpersonal skills with the ability to effectively build relationships.
• Adaptable self-starter, who is organized and able to effectively prioritize projects, with a focus on attention to detail.
• Aptitude and ability to learn and familiarize yourself with travel industry process and terminology as well as with new and ever-changing technology.
• Working knowledge of Microsoft Office products (Word, Excel PowerPoint, and Outlook)
• Ability and willingness to travel occasionally, domestic, and international, to attend meetings, tradeshows, educational events, etc. 
• High School Graduate or General Education Degree (GED): Required