Subject Matter Expert (EHR)/EPIC Integration Developer

Location - Dallas, TX

Responsibilities:

1. Implement, troubleshoot, and support clienr call center software solutions in various EPIC customer environments.
2. Provide training and educational materials to client teams on effective EPIC system usage.
3. Document technical issues, escalations, and customer interactions accurately.
4. Collaborate with product development teams to integrate client products with EPIC EHR systems using EPIC APIs.
5. Diagnose and solve technical problems promptly.
6. Collaborate with customers to translate configurations in their EPIC instances for integration with client products.
7. Analyze technical requirements and processes to provide best-in-class resources related to EPIC.
8. Stay updated with relevant regulations and standards.
9. Assist client during pre-sales, implementation, and post-sales phases.
10. Troubleshoot for highly escalated healthcare customers.
11. Review common technical challenges to formulate training curriculums.

Requirements:

1. Bachelor's degree in healthcare informatics, health information management, computer science, or related field.
2. 5 years of experience with EPIC systems in healthcare, focusing on implementation, customization, and support.
3. Knowledge of outbound campaign management using Epic Cheers module.
4. Excellent communication and interpersonal skills.
5. Strong analytical and problem-solving abilities.
6. Project management experience.
7. Proficiency with EPIC APIs.
8. Understanding of clinical workflows and healthcare technology.
9. Adaptability to a fast-paced SaaS environment.
10. Desired certifications such as CPHIMS or CEHRS.