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2 Customer Relations Manager Jobs in Mankato, MN

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Adara Home Health
Mankato, MN | Full Time
$93k-120k (estimate)
2 Weeks Ago
Monarch Healthcare Management
Mankato, MN | Full Time
$87k-113k (estimate)
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Customer Relations Manager
$93k-120k (estimate)
Full Time | Skilled Nursing Services & Residential Care 2 Weeks Ago
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Adara Home Health is Hiring a Customer Relations Manager Near Mankato, MN

Our Mission: Honoring PeopleOur Values: Integrity, Compassion, Curiosity, and Helpfulness The CRM assumes general responsibility for developing and implementing sales and marketing strategies which include customer and market research, marketing plan development and implementation, community education, growth, and public relations of the office and territory defined by management. The position reports to the Area Manager. SCHEDULE Full time COVERAGE AREA Mankato, MN and surrounding areas. BENEFITS Paid Travel and Mileage ReimbursementPaid Time OffRecognition ProgramEmployee Referral ProgramMobile provider discounts BENEFITS BASED ON FULL TIME ELIGIBILITYMedical, Vision, Life, and Pet insurance401k 100% vestedTuition ReimbursementPaid Holidays Duties and Responsibilities: Community Relations:Makes sales calls and group presentations to referral accounts, including large hospitals, skilled nursing facilities, assisted living facilities, physicians and other potential referral sources. (85% of the time).Expands awareness of ADARA services and benefits to professional health care entities.Maintains daily log of sales calls, in-services, and community events attended.Maintains up-to-date information, as needed, on competitors including pricing, census, product information, and marketing strategies.Maintains up-to-date calendar of exhibiting and networking opportunities with assigned territory.Identifies and recommends development of new product/service/niche markets and offerings as well as current product/service enhancements. Assists with obtaining signed physician orders, attend care conferences or other duties necessary to start/resume home care services.Prepares special market research and/or development of company marketing materials as needed.Education/Teaching:Maintains knowledge of home care industry trends and educates branch personnel.Educates/trains/orients branch personnel in customer relation skills/techniques.Educates referral sources on home care services and the referral process.Supervision/Leadership:Provides role modeling of teamwork, accountability and a positive can-do attitude.Maintain a positive work atmosphere by acting and communicating in a manner so that you get along with customers, clients, co-workers and management. Instills confidence in branch personnel regarding customer relation skills. Demonstrates self-direction to prioritize and accomplish job responsibilities. Demonstrates and encourages appropriate problem solving methods and willingly listens and responds to branch personnel concerns.Takes initiative and possesses a “self-starter” mentality while working independently. Financial:Ensures growth and profitability of the company through the responsible use of company resources and educating the community to our services.Applies basic knowledge of financial resources for home care clients when educating referral sources and clients. Physical/Environmental Demands:Light to Medium. Moderate lifting necessary of marketing equipment/materials. Provides services in all types of health care entities and/or client homes. Must be adaptable to a variety of environments and community settings. Driving in all types of weather. Exerting 20 to 50 pounds of force occasionally, and/or 10 to 25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to move objects. Physical Demand requirements are in excess of those for Light Work. Qualifications:Have minimum of two years sales experience OR two years’ experience in a health care facility or the home care facility or the home care field.Good organizational skills and the ability to work independently.Good written and oral communication skills; interpersonal communication and teaching skills; public speaking skills.Knowledgeable regarding community needs/services.Basic computer skills. Willing to learn new software. Knowledge of Word and Excel a plus.Ability to manage a variety of assignments while establishing priorities and assuring that necessary duties are completed.Proof of negative Mantoux or documentation of negative chest X-ray.Have U.S. Citizenship or evidence of valid Alien Work Permit.Disclose any conviction and criminal history records pertaining to any crime related to the provision of health services or to the occupation of personal care assistant (no candidate who has been convicted of a crimes will be hired).Pass initial and ongoing background studies and screenings including but not limited to those of the Minnesota Department of Health and the Federal Office of the Inspector General’s List of Excluded Individuals and Entities.

Job Summary

JOB TYPE

Full Time

INDUSTRY

Skilled Nursing Services & Residential Care

SALARY

$93k-120k (estimate)

POST DATE

04/14/2024

EXPIRATION DATE

04/22/2024

WEBSITE

adarahomehealth.com

HEADQUARTERS

SAINT JOSEPH, MN

SIZE

200 - 500

FOUNDED

1989

CEO

MELISSA ONSTAD

REVENUE

$10M - $50M

INDUSTRY

Skilled Nursing Services & Residential Care

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About Adara Home Health

It Starts With Respect. Everyone deserves to be treated with respect and dignity. Adara Home Health's priority is to create an environment of collaboration and helpfulness. Our management team is focused on consistently improving the work experience for employees. We know that people who feel cared about and respected at work are inspired to deliver that same experience to clients. Adara Home Health is a Medicare Certified, Class A licensed home health care agency that provides comprehensive health care services to clients of all ages, from newborn to elderly, in their own homes. Experienced c...aregivers provide services prescribed by the clients physician up to 24 hours per day, 7 days per week with reimbursement from individuals, Medicare, private insurance, HMO/PPO, Medicaid and County funding. Our corporate office is located in Buffalo, Minnesota. Direct client care is provided to all ages within 60 of Minnesota's 87 counties through a network of eight offices located in Blaine, Buffalo, Fairmont, Granite Falls, Hutchinson, Mankato, Rochester and St. Cloud. https://adarahomehealth.com/about-home-care-in-minnesota/ More
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The job skills required for Customer Relations Manager include Leadership, Initiative, Problem Solving, Presentation, Integrity, CRM, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Relations Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Relations Manager. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Customer Relations Manager positions, which can be used as a reference in future career path planning. As a Customer Relations Manager, it can be promoted into senior positions as a Customer Service Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Relations Manager. You can explore the career advancement for a Customer Relations Manager below and select your interested title to get hiring information.

If you are interested in becoming a Customer Relations Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Relations Manager for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Customer Relations Manager job description and responsibilities

Ultimately, an outstanding customer relationship manager will work closely with sales and accounts managers to ensure that all staff preserves relationships with clients.

04/14/2022: Fort Myers, FL

Customer relationship management systems, customers are served better on the day-to-day process.

03/20/2022: Huntington, NY

The Customer Relationship Manager also searches for options to expand the client base and develop positive relations with new customers.

03/10/2022: Amarillo, TX

A good customer success manager works hard on making customer experience pleasant and success-driven.

02/28/2022: Everett, WA

Take time to understand what each customer needs and help customers take the shortest route possible.

03/26/2022: Long Beach, CA

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Customer Relations Manager jobs

Have a clear escalation pathway.

02/26/2022: Hialeah, FL

Listen, understand and take action.

02/25/2022: Lorain, OH

Use effective customer service software.

02/11/2022: Lynchburg, VA

Be friendly, always happy to help.

02/25/2022: Lubbock, TX

Keep the lines of communication open.

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Step 3: View the best colleges and universities for Customer Relations Manager.

Butler University
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