About us

Adams Farm Animal Hospital P.A. Is an AAHA-Accredited, privately owned small animal hospital in the Greensboro/Jamestown area. We are a busy veterinary hospital that primarily works with cats and dogs, as well as offers grooming and boarding services to our clients. We have a diverse team that works hard to provide the best medical care yo our patients. As a member of our team, you would be expected to be respectful with your coworkers and our clients, while maintaining a professional appearance and attitude at all times. We are seeking a hard working, driven individual with a positive attitude and willingness to help out whenever need be.

REPORTS TO: Hospital Administrator, Manager, Owner
POSITION OVERVIEW

The receptionist is the client’s first contact when calling or visiting the practice and as such represents the professional image of the practice to callers and visitors. The receptionist answers telephones, greets clients, prepares patient files and escorts clients and patients to exam rooms, receives and relays client correspondence, updates client financial records. The exceptional receptionist has the ability to diffuse negative client situations and foster client bonding.

We are looking to hire both a part time and a full time receptionist, who must be available to work at least two Saturday mornings per month (7:30am-12pm) and two Sundays (5pm-6pm). Our weekday hours are Monday through Friday, 7:30 am to 6:00 pm.

Position will remain open until filled. Please do not call the hospital or inquire in person. We will contact you should you meet our requirements. Please submit resume on this website when you apply with complete work history.

For more information regarding Adams Farm Animal Hospital, P.A., visit our website at www.adamsfarmvet.com.

POSITION REQUIREMENTS:

• High school diploma or equivalent.
• Previous veterinary practice experience.
• Be able to effectively and appropriately triage phone calls, fill prescription medications, provide accurate information for clients, doctors, and staff.
• Experience using Cornerstone veterinary software highly preferred
• Customer Service background desirable but not required.
• Typing skills required.
• Some computer knowledge required; comfortable with Microsoft Applications, including Word and Outlook.
• Significant experience with basic office functions in a busy office environment.

PERSONAL REQUIREMENTS
The receptionist must be able to:

• Be able to multi-task in a busy environment and in high stress situations (e.g. emergencies)
• Be flexible in attitude and work habits.
• Quickly learn how to pronounce, know the meaning of, and spell commonly used veterinary terms.
• Perform basic computer skills, type 30 words per minute.
• Physical Effort: Work requires lifting and carrying records and equipment weighing up to 25 lbs; requires sitting and standing for extended periods of time.
• Working conditions: May be exposed to unpleasant odors, noises and animal feces. May be exposed to bites, scratches and contagious diseases.

PERFORMANCE EXPECTATIONS

Veterinary Knowledge / Client Education

• Can answer client’s inquiries about basic animal care questions and routine procedures.
• Can educate clients on over-the-counter products such as shampoos and nutraceuticals; has full knowledge of heartworm and external parasite preventives to promote client education and sales.
• Can guide client’ to make appropriate decisions regarding optimum pet care.
• Can refill prescriptions when authorized.

Admitting / Discharging Patients/ Cash Handling

• Can admit patients and handle medical records entries accurately.
• Can prepare health certificates, immunization certificates, laboratory requests, and euthanasia certificates.
• Can handle client/patient transfers with ease.
• Can prepare client invoices for services performed.
• Can accurately handle payment transactions.
• Can accurately and empathetically communicate estimates/treatment plans to clients.

Hospitality

• Can bond with clients during interactions.
• Can keep the front desk a positive area even in the event there is a client wait time.

Schedule Management

• Can work to maintain an effective veterinarian appointment schedule, screening emergencies and prioritizing cases that need to be seen.

Computer Knowledge / Telephone Skills

• Receives and relays telephone, fax, and email messages accurately and promptly.
• Answers telephones and handle calls quickly, efficiently and in a professional and friendly manner using a multi-line system.
• Can enter and update client and patient information into practice computer software.
• Has good computer skills and shows accuracy in inputting details.

Personal Conduct/Attitude/Teamwork

• Can maintain positive, cooperative relationships with other employees.
• Can display tact and respect with team members even when busy or hectic.
• Feel and express a genuine liking for animals and their owners and for working in an animal care field.

Client Communication

• Can conduct oneself in a confident and professional manner with clients even when situations are stressful and/or focused on individual tasks.
• Can deal intelligibly, pleasantly and efficiently with clients, often doing several things at one time.
• Can greet clients with poise and natural effort.
• Can outline costs and fees in a positive light while supporting hospital payment policies.
• Can turn future clients (phone-shoppers) into clients through relationship building and bonding.
• Can easily remember clients and patients names and uses them.
• Can handle client correspondence including procedure reminders, thank you cards, welcome cards, sympathy arrangements and cards, and A/R statements.

Facility Maintenance

• Can maintain a professional/welcoming appearance of the front office through cleaning and organization.
• Can offer proper upkeep for and troubleshoot office equipment including pc’s, telephones, copiers, and fax machines.

Recordkeeping/Filing

• Can accurately maintain an alphabetical filing system.

Organization/Time Management

• Can work almost constantly in the presence of other staff members and clients.
• Understands and carries out oral and written directions.
• Can multi-task under pressure.

Position will remain open until filled. Please do not call the hospital or inquire in person. We will contact you should you meet our requirements. Please submit resume on this website when you apply with complete work history.

For more information regarding Adams Farm Animal Hospital, P.A., visit our website at www.adamsfarmvet.com.

Job Types: Full-time, Part-time

Pay: $13.00 - $17.00 per hour

Benefits:

• Employee discount
• Paid time off

Schedule:

• Day shift
• Monday to Friday
• Weekends as needed

Application Question(s):

• What veterinary software have you used in previous or current employment? Please list.
• Do you have your own reliable transportation?
• Are there any days or certain hours you are unable to work?

Experience:

• Veterinary: 1 year (Required)

License/Certification:

• Driver's License (Required)

Work Location: In person