Who we are looking for:The Documentation Specialist is responsible for reviewing and verifying dealer documentation to meet compliance requirements to achieve successful transactions and payments collections. This role utilizes guidelines, processes, and procedures to ensure dealer documentation is complete, accurate, and authentic, to open the channels for collecting payments and financial transactions between ACV and its dealers. The Documentation Specialist supports the Payments team through successful documentation verification and ensuring compliance by utilizing processes and procedures established by the department. What you will do:Actively and consistently support all efforts to simplify and enhance the customer experience.Review, document, and respond to account documentation requests in a timely manner.Communicate with dealers regarding documentation issues to verify and ensure the collection of compliant documents.Utilize systems, including CRM and ERP, to upload, organize, and store documents.Document recurring compliance issues to enhance external customer experience and ensure fraud risk and elements are mitigated. Provide management with ongoing feedback regarding recurring compliance issues to promote continuous improvement efforts.Review, assess, and verify validity of document submissions for both on-boarding dealers and renewal cases. Utilize department knowledge resources to assess documentation for accuracy, completion, and validity.Act as a liaison between internal business partners and external dealer groups to communicate and guarantee compliant accounts.Keep assigned ACV sales staff informed of compliance changes or updates.Support other documentation-related projects as business needs dictate, including vendor partners and additional dealer groups.Perform additional duties as assigned. What you will need:High School Diploma required. Bachelor’s degree preferred.2-3 years’ administrative, AR/AP, or payments-related experience Ability to read, write, speak and understand English.Customer service experience preferred.Demonstrated technology proficiency, particularly with Google Suite or Microsoft Office.Persistence in working with internal business partners and dealers to obtain compliant documentation.Team player.Ability to organize and prioritize tasks. Compensation: $19.00 per hour. Please note that final compensation will be determined based upon the applicant's relevant experience, skillset, location, business needs, market demands, and other factors as permitted by law.No immigration or work visa sponsorship will be provided for this position.