What you will do :

• Actively and consistently support all efforts to simplify and enhance the customer experience.
• Triage seller and lot sweep-related inquiries; manage transactions and communications to provide timely resolutions. Refer inquiries or tasks to appropriate Teammate(s).
• Partner with Major Accounts and Product & Technology teams to identify and implement upgraded processes. Assist management in the identification and implementation of continuous improvements and customer satisfaction opportunities.
• Proactively locate, review, and vet a network of quality transportation services and storage yards. Manage relationships and retain quality services.
• Utilize Salesforce to track and document on transportation services and storage yard network.
• Adjust pricing and assign carriers to ensure cost-effective and timely movement of vehicles.
• Partner interdepartmentally, as well as with sellers, buyers, and carriers, to determine statuses of transport jobs.
• Negotiate cost-effective contract rates with high volume carrier partners.
• Update and review status of aged inventory. Report findings to the Abandoned Vehicles team.
• Partner with Payments team to reconcile partner invoices.
• Perform additional duties as assigned.

What you will need :

• Ability to read, write, speak, and understand English.
• High School Diploma or GED
• Minimum 1-2 years' experience in customer service or transportation industry.
• Intermediate problem-solving ability
• Teamworking skills, including both internally and externally
• Proven customer service ability
• Communication and organizational skills
• Sense of urgency and self-motivation
• Familiarity with business technology, including Microsoft Office or G Suite, and Salesforce.

No immigration or work visa sponsorship will be provided for this position.

Our Values

Trust & Transparency People First Positive Experiences Calm Persistence Never Settling

Last updated : 2024-04-26