Position Summary
Small privately-owned home care and durable medical equipment company looking for a clinical liaison. The Clinical liaison is responsible for overseeing all incoming physician orders for Durable Medical Equipment (DME) Coordinator will be responsible for ensuring timely order processing, review of clinical documentation, and data entry of durable medical equipment. The Clinical Liaison will provide the highest level of customer service to patients, physicians, and all office personnel. Communicating clearly to patients and providers to see through the order process until the equipment is ready to schedule. The Clinical Liaison will facilitate the order process between our office , HH , and physician to assist with coordination of care for the patients treatment.

Essential Duties

• Communicates with referral source, DME, HH, and physician office to process all certifications, orders, and required information. Must be able to provide a high level of product knowledge and educate patients with the equipment they are receiving.

• Ensures that all necessary documentation is obtained as it relates to payer requirements, standard operation procedures and compliance programs. Assists with troubleshooting.

• Performs clinical skills as guided by competency validation.

• Thoroughly reviews all medical necessity documentation and resolves unexpected patient flow issues.

• Coordinates telephone communication with patients, families, referring providers and other members of the health team; utilize follow-up system to assure care follow up and coordination is accomplished; tasking by utilizing task assigned call backs relaying messages from the clinical licensed professional.

• Responsible for timely administrative functions to support clinic: setting up any repair cases with manufacturer and communicating with patient through the process to set up the repair. OR troubleshoot any patient related question of product use.

• Provides and documents appropriate education to patients/families utilizing effective teaching skills, scripted teaches.

• Works will all members of the team to communicate on each patient order throughout the process.

Other Duties

• Cross trained to provide coverage for staff absences and vacancies, as necessary.

• May be assigned to work on additional projects and tasks, as necessary.

• Attend monthly meetings for education on Durable Medical Equipment (DME).

Competencies

• Accountability: Accepts full responsibility for self and contribution as a team member; displays honesty and truthfulness; confronts problems quickly; displays a strong commitment to organizational success and inspires others to commit to goals.

• Attention to Detail: Accomplishing tasks by considering all areas involved, no matter how small; showing concern for all aspects of the job; accurately checking processes and tasks; being watchful over a period of time. Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed.

• Collaboration/Teamwork: Cooperates with others to accomplish common goals; works with employees within and across his/her department to achieve shared goals; treats others with dignity and respect and maintains a friendly demeanor; values the contributions of others.

• Informing and Communicating: Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message.

• Patient and Physician Relations: Meeting patient and physician needs; taking responsibility for a patient’s satisfaction, and clinical outcomes; using appropriate interpersonal techniques to resolve difficult patient situations and regain patient and physician confidence.

• Initiative: Taking prompt action to accomplish objectives; taking action to achieve goals beyond what is required; being proactive.

• Impact and Influence: Using appropriate interpersonal styles and techniques to gain acceptance of ideas or plans; modifying one’s own behavior to accommodate tasks, situations, and individuals involved. Taking advantage of opportunities to make a difference and have an impact. When used well, the intended outcome of this competency is the creation of goodwill, trust, and respect while motivating people to want to follow you even when they don’t have to.

Travel
None

Core Values

• Be available to work as scheduled and report to work on time.

• Be willing to accept supervision and work well with others.

• Be well groomed, appropriately for your role and wear ID Badge visibly.

• Be in compliance with all departmental and institutional policies, the Employee Handbook, Code of Conduct and completes continuing educations provided by Acute Wound Care due date annually.

• Fosters an inclusive workplace where diversity and individual differences are valued and leveraged to achieve the vision and mission of the institution.

• Adheres to safe working practices and at all times follows all institutional and departmental safety policies and procedures.
• Demonstrates compliance with all state, federal and all other regulatory agency requirements.

Minimum Qualifications

• Education: High school diploma/GED required. Successful graduation from an accredited Medical Assistant program preferred.

• Work Experience: One (2) year of healthcare experience required. DME experience preferred.

Benefits
At Acute Wound Care, we recognize that our outstanding team members are the core of our organization. For every aspect of health care, our employees are our greatest asset.
With that in mind, we have designed a valuable, comprehensive benefits package to meet the needs of our employees and their families.

• Medical Plans and Dental Insurance
• Retirement Plan 401 k with employer match
• Paid Time Off
• Paid Holidays

Location: Bonita Springs, FL
Schedule: Full Time, Day Shift: Monday - Friday, 8:30 am - 5:00 pm

Job Type: Full-time

Pay: $39,000.00 - $44,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off

Medical specialties:

• Medical-Surgical

Schedule:

• 8 hour shift
• Monday to Friday

Application Question(s):

• Able to pass a background screening

Work Location: In person