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ABOUT THE COMPANY
Acumen, Inc. is one of the nation's leading fiscal agents offering a portfolio of innovative financial management services backed by superior customer service. We assist people who choose to self-direct their care to manage the financial aspects of their program. Our passion is to help people lead independent lives through exceptional participant-directed programs.
OVERVIEW AND ESSENTIAL JOB FUNCTIONS
Agents at Acumen must exhibit a service-forward mindset as they embody the organization's mission of facilitating freedom, choice and opportunity for individuals with disabilities and their families. The Agent is responsible for enrolling, educating and supporting Acumen clients throughout their lifecycle with the organization, which involves inbound and outbound phone calls and emails, processing paperwork and manual data entry into multiple databases with a high degree of accuracy. This role is critical to ensuring the company as a whole has a positive and healthy working relationship with new and existing clients, their families and support coordinators.
MINIMUM QUALIFICATIONS:
PREFERRED QUALIFICATIONS
Acumen is an Equal Employment Opportunity (EEO) employer. We embrace diversity in all its form. We provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
Job Type: Full-time
Benefits:
Schedule:
Experience:
Ability to Relocate:
Work Location: In person
Full Time
Ancillary Healthcare
$34k-43k (estimate)
05/05/2023
07/20/2024
acumenllc.com
MIDLAND, MI
100 - 200
1996
ANDREW KOEHLINGER
$10M - $50M
Ancillary Healthcare
Acumen, LLC works to improve the information provided to policymakers who design and revise welfare, health, education, labor, and business programs at the national, state, and local levels. In conjunction with its affiliated nonprofit firm, the SPHERE Institute, Acumen offers practitioners a powerful policy analysis capability, providing specific, impartial advice and context for policy debates. We are committed to the improvement of public policy through information management, and we have worked with several agencies to develop resources to build their internal databases and self-evaluation... capacity. To supplement internal sources of information, our team has created and utilized all forms of administrative and survey data to produce outcomes relevant for both service providers and funding organizations. Acumen members have experience conveying information and research findings to broad audiences of policymakers, program operators, and other stakeholders. With these interrelated goals and expertise, Acumen, LLC serves the interests of the public, government, business and the research community.
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The job skills required for Client Services Agent include Customer Service, Life Insurance, Attention to Detail, Data Entry, Communicates Effectively, Organizational Skills, etc. Having related job skills and expertise will give you an advantage when applying to be a Client Services Agent. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Client Services Agent. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Client Services Agent positions, which can be used as a reference in future career path planning. As a Client Services Agent, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Client Services Agent. You can explore the career advancement for a Client Services Agent below and select your interested title to get hiring information.