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Acumatica is a leading innovator and publisher of Cloud business management (ERP) software that powers 10,000 SMB customers worldwide. Our holistic offering includes a best-in-class platform, a suite of Industry Editions, and hundreds of fully integrated first- and third-party apps.
The Acumatica culture is casual and high-energy. We are passionate about our product and mission; we are loyal to each other and our company. We value work/life balance, efficiency, simplicity, freakishly friendly customer service, and making a difference in the world. Acumatica offers exceptional professional and financial growth potential.
Acumatica sells through a partner channel, yet we are highly customer-centric. In 2018, we created the Customer Success team to drive even greater outcomes for our customers. To support our growth, we are looking to hire a people-manager Director of Customer Success Operations.
In this role, you will oversee all operations across the Customer Success organization, driving operational excellence to help the organization realize its objectives. This role collaborates extensively with leaders across all departments, including Sales, Technical Sales, Pre-Sales, Marketing, Product, Technical Support, Professional Services, and IT.
The ideal candidate will be able to:
What you will do:
You will be expected to be a collaborative player/coach—rolling up your sleeves to get work done while also structuring and project-managing workstreams, providing guidance to others, and managing or influencing the contribution and accountability of workstream participants to keep projects and deliverables on track. In this role, you will work on highly-complex problems and help senior leaders to organize, prioritize, and implement their strategic agenda.
In this role, you will work on highly-complex problems, gain insight into the strategic and operational issues that are at the forefront of the leadership team's minds, have exposure to C-level decision-making, and establish relationships with senior team members across all departments and divisions.
Requirements:
Acumatica is an Affirmative Action and Equal Opportunity Employer/Veterans/Disabled. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances. If you have a disability and you believe you need a reasonable accommodation to search for a job opening or to submit an online application, please email HR@acumatica.com. This email is created exclusively to assist disabled job seekers whose disability prevents them from being able to apply online. Only emails sent for this purpose will be returned. Emails sent for other purposes, such as following up on an application or technical issues not related to a disability, will not receive a response.
For this role, the salary range is $170,000-$,185,000 annually. This range represents the low and high end of the salary range for this job and may vary based on location. The actual salary offer will carefully consider a wide range of factors, including skills, qualifications, experience, and other relevant elements.
At Acumatica, certain roles are eligible for additional rewards, including annual bonus and stock for full-time employees. These awards are allocated based on individual performance. In addition, certain roles also have the opportunity to earn sales incentives based on revenue or utilization, depending on the terms of the plan and the employee’s role.
Benefits/perks listed here may vary depending on the nature of your employment with Acumatica and the country where you work.
US-based employees:
Full Time
IT Outsourcing & Consulting
$161k-203k (estimate)
12/10/2023
04/24/2024
acumatica.com
KIRKLAND, WA
200 - 500
2007
Private
JON ROSKILL
$50M - $200M
IT Outsourcing & Consulting
Acumatica is a Washington-based cloud ERP platform that offers solutions including project accounting, CRM, business intelligence, and financial management for businesses.