The Opportunity
Delaware North Travel and Hospitality is hiring a full-time Retail Supervisor to join our team at Boston Logan Airport in East Boston, Massachusetts. Our ideal candidate is experienced in retail operations, managing and leading a team, and delivering excellent guest service.
Pay
$22.00 - $26.00 / hour
Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/whatweoffer .
Benefits
We care about our team member's personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including:

• Weekly pay
• Employee assistance program
• Training and development opportunities
• Employee discounts
• Flexible work schedules

Eligible team members may also receive: health, dental, and vision insurance, 401(k) with company match, paid vacation days and holidays, paid parental bonding leave, and tuition and/or professional certification reimbursement.
Responsibilities

• Supervises retail associates; completes store/warehouse operational needs by assigning employees and following up on work results.
• Trains associates and works to maintain retail standards, policies, and procedures.
• Opens and closes retail locations as directed by management.
• Assists retail management with the daily cash procedures and operations.
• Monitors store floor, assist with guests' needs and requests.
• Regularly evaluates, creates, and maintains professional visual displays; provides direction to retail associates regarding store merchandising and displays.
• Ensures integrity of physical inventory and par levels.
• Maintains cleanliness and safety standards throughout the retail shops.
• Performs duties as assigned.

Qualifications

• Minimum one-year supervisory experience in customer service and/or retail environment preferred.
• Previous cash handling experience required.
• Previous experience working with point of sale (POS) system required.
• High school diploma or GED required.
• Strong verbal and written communication skills - ability to communicate with staff and prepare written reports.
• Strong time management and organizational skills; ability to direct the work activities of several associates simultaneously and plan ahead.
• Ability to handle multiple tasks simultaneously in a fast-paced environment.
• Ability to work independently and as a team member.
• Basic math skills; ability to accurately handle money and count change.

Physical Requirements

• Ability to lift and carry up to 50 pounds.
• Constant standing, lifting, climbing stairs, and repetitive motions.
• Bending, reaching, climbing on ladders.

Shift Details
Day shift
Weekends
Evenings as needed
Holidays
Who We Are
Serving fliers since 2018, Delaware North operates food, beverage, and retail services at Boston's Logan International Airport. Restaurants such as the Boston Bruins Bar, Pei Wei, B. Good Burger, Monica's Mercato, Alta Strada, Mija Cantina, and Wolfgang Puck Pizza bring the passion and distinctive flavors of the city to the airport. The Airport is one of the busiest airports in the United States and the primary hub for the New England region. Delaware North team members receive paid shift meals, and paid parking or transit.
At Delaware North, you'll love where you work, who you work with, and how your day unfolds. Whether it's in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there's no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision and grow with us.
Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.