Job Title : IT Build Analyst - Desktop Engineer - GPO

Job Location: Mt Laurel, NJ or New York, NY or Toronto, ON or London, ON (2 days/week onsite)

Employment Type: C2H / FTE Canada

Duration: Long term

Key Technology: Group Policy Objects (GPO), desktop configuration

Job Responsibilities:

• Manage and maintain the configuration baselines for our desktop systems.
• Configure and manage Group Policy Objects (GPOs) to deploy and manage software settings.
• Adhere to change processes and governance to minimize risks and ensure a stable desktop environment.
• Provide level 3 operational support to resolve technology-related incidents.
• Apply industry best practices and procedures to enhance end-user technologies.
• Troubleshoot and resolve desktop-related issues.
• Provide technical support to end-users for desktop-related issues.
• Develop and maintain documentation related to desktop infrastructure and processes.
• Collaborate closely with business partners to understand complex business requirements and facilitate solution design discussions, ensuring project needs are met.
• Design client-focused solutions that meet business requirements.
• Prepare and validate solution design documents covering areas such as scope clarification, solution requirements, and quality assurance.
• Support end-to-end project implementation as a subject matter expert, providing guidance to a diverse team of technology and project professionals.
• Foster a collaborative work environment, supporting team members in resolving organizational, operational, and process problems.

Skills and Experience Required:

• 7 years of experience.
• Minimum of 5 years of experience managing desktop environments.
• Advanced PowerShell scripting skills.
• Extensive experience in managing desktop environments, strong knowledge of Windows 10 and 11 operating systems.
• Expertise in Group Policy Objects (GPOs).

Education:

• BS in computer science or a related field