• Responding to incoming communications from Dealer Partners
• Compiling Reporting to review with Dealer Partners
• Set up new accounts, working with website providers and clients, and other partners
• Collaborate to troubleshoot and respond quickly
• Document all tasks, calls, emails and issues within Salesforce, so trends can be identified and shared across departments
• Implement broad changes within the AE console and graphics deployment
• Reviewing Sites confirming graphics are correct and within compliance
• Ensure users are fully engaged with products/services

• To perform this job successfully must be able to perform each essential duty satisfactorily. The requirements are representative of the knowledge, skills, and abilities to perform the essential functions.
• Bachelor’s degree is preferred but not required
• Automotive industry experience preferred and previous B2B experience a plus
• Salesforce experience preferred
• Proficient on phone and with written communications

• 6th Generation Intel® Core™ i3 Processor or newer running at a minimum of 2.00 GHz
• Windows 10 or 11 operating system with latest updates. Mac is not supported w/ our software.
• 4GB of RAM minimum. 8GB preferred
• 15" monitor or larger; each with 1080p or greater resolution (a second monitor is preferred)
• Webcam or integrated camera on laptop or ipad/phone. - This is used for team meetings and coaching meetings
• Headset with a microphone for phone calls
• A webcam privacy cover is highly recommended when the webcam is not in use.
• Up-to-date active virus and malware protection software and a properly configured, working firewall.
• Google Chrome browser with latest updates
• Hard-Wired Broadband internet connection. Internet connectivity needs to be stable and fast enough to support video conferencing. Proof of 10mbps download x 2mbps upload (at a minimum) speed and reliability will be required

You must have a private workspace in your house with a door, where ambient noise can be minimized during work hours.

ActivEngage is an equal opportunity employer and does not discriminate or allow discrimination on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state, or local law. ActivEngage promotes affirmative action for minorities, women, disabled persons, and veterans. We encourage and embrace applicants of all backgrounds to apply!